I don't think I would like the concept of an intake person. It took me 3 hang-ups before I could force myself to talk with my T's office manager and schedule my initial appointment. One reason I do not call my T is because, you always have to leave a message with the office manager or answering service. Now I'm able to be pleasant with the office manager, but it took 6 months and a billing problem to do it.

For me... I don't like dealing with anyone other than the health care professional who is treating me. PA, NP, RN, office personal, intake person, custodian,,,whomever else who works at a facility... I prefer not to have to interact with them. I know these people are necessary and that offer very important services that enable good care... I just am a total freak. If other people are nosing through my records...I don't want to know about it.