so please bear with me.

I've checked on the list of who is online and there are two mods on at this moment. The list say they are looking at the index page. It has said so for a while.

Problems is, I need help from an admin or a mod and I've PMed but no one has responded. Yes! I'm being impatient, but what does one do, when something has triggered you and the person that posted didn't bother to put a trigger icon on their post? It's not only me that I'm worried about. It's many others here on this board.

I understand that mods and admin can't be online all the time, but what I have a problem with, is when they are not at their computer, their name appearing as ON LINE, it gives the impression that one can get the help they need when they need it. Not so! How can this be resolved?