I'm also sorry you saw something triggering.

But I have to ask members to have realistic expectations of us here, as we're all volunteers and do the best we can but we have never said someone will be available 24/7/365. That's simply impossible, so we do the best we can.

The Who's Online listing can't tell you when someone has stepped away from the computer for 20 minutes, or logged off for the night (without having physically logged out of the site). So while I know looking at it can be frustrating thinking someone should be able to help you immediately, it's not 100% accurate.

Again, sorry for the troubles you experienced.

DocJohn