Deli wrote >>> [pdoc] has told me before that he has found that a lot of the time they forget to pass msgs on, so it is good for me to just call him directly.


big clue here ... he is telling you in a professional way that he has had to yell at his staff a lot, for letting him down in past. That's definitely not you, that's a support problem with his own employees.

now that I think of it, my GP has the same kind of staff... maybe it's a national franchise! ISI (Inept Staffing Inc)