I understand your frustration! It can be so hard when we are struggling and need help, but at the same time, what we are struggling with is so vast and deep that nothing seems to help. I felt similarly after my dad's death.

I wonder if the silence was partly a weakness of the telephone contact? A lot of times when I feel most connected with my therapist, like I'm not struggling alone, those are the times when we are sitting in compassionate, connected silence with each other. Could he have been trying to connect that way, and it got lost in the phone lines, so to speak?