Dear Lucy, we all have our days!
Just a thought...
This sounds like a great story to shop around to a TV station! In this economy and this presidential administration putting the halt on ramming it down the people's throat...a reporter would get valuable footage of you in a wheelchair going up against a "taking advantage of the disabled" company...whooooo, that would make for an excellent human interest story! Good local television ratings.
Or you could threaten the company with this and see what happens. But never threaten anything without being prepared to back it up. And always follow through.
If you have time, poke around this consumer website & see if you get any other ideas for possible resolution.
www.clarkhoward.com
notz