Thanks for responding, ya'll! It helps to know SOMEONE is listening.

An update... well, yes, I have accomplished some things. Finally, the VP of the company is contacting me without me having to initiate it. Yesterday, he called and said that I should be getting my new chair in about two weeks, however, Medi-Cal said my case was still "under review." Strange, because I had already been approved for a new chair. I'm not discouraged on that point. I'm still sure I'll get my chair.

Dave, the VP, has also informed me that Sabrina, his assitant, the one that holds something against me, whatever it may be, has been given an administrative disciplinary action and a letter put in her file. She still doesn't do as Dave asks her to do regarding my case. Dave still defends her. The men friends I have that know about this are certain there is something going on between Sabrina and Dave that isn't quite kosher. I really don't care. That's their business... except that it makes it harder on me and makes me angrier at Sabrina when I allow myself to think about it. If I was her boss, she would have been fired a long time ago, Valedictorian of her class or not!

The agency that has helped me the most is the Senior Legal Hotline. The BBB has contacted the company about my complaint and they're still waiting to hear from the company. I've been tempted to call them off, but I haven't given into temptation. I may add the slowness of response to my complaint.

I've been in contact with the senior editor of the local newspaper. He says he's interested in my story but right now they are swamped with housing and economy news. Candy, I'll be asking you to help me with a letter to the editor for submission, ok?

TV stations are out because they all come in from the Los Angeles area. I'm about 200 miles north of L.A.

There were three other agencies I contacted with my complaint but I have no idea what's going on with that. One agency makes it clear that they don't allow the complainant to know about any results.

I even played the race card but was never contacted back by that agency. ggrrrr Fat good they are!

Dave asked Sabrina to mail me any and all paperwork done for my orthopedic bed. She didn't, SURPRISE! SURPRISE! He was supposed to bring that paperwork by my home yesterday. He didn't. I called him today, left him a message and asked if, again as usual, my husband could go by his office and pick it up. No response.

Right now, I'm pretty fed up with the whole situation, but I can't rest until it's all settled. I have to keep reminding myself that just because they fixed one wheel that was non-operative, it's not enough. I WILL GET MY NEW CHAIR!!!

I sure would love to confront Sabrina face to face but I know I would get a pack of lies out of her, just like before. Besides, I don't want to make a fool of myself in public. I'd rather take the high road. gggrrrrrrrr

So there you have it, such as it is.