((muffy)))) we just have to roll with it at times... i get how frustrating, annoying, scary it can be.... use the great skills you have of persistent insistence on what is right and wrong... in the long run this difference always boils down to matters of health...
communication is an important aspect of understanding... in todays semi-trained world and busy days, SOP sometimes takes over and we can find with patience and care that there are real life people everywhere... the phone does not make them imaginary in anyway... they each have thoughts, feelings, as we ourself do...
i know you are doing all you can to humanize this experience for all
i know you are getting through it day by day, moment by moment
sorry if i rambled
kindness always caring and gentle (but stubborn) person
EDIT: not stubborn, persistent 
ps. i love you