I think that sign... is the Sign of the Times.

I was on hold with my internet provider (3 different people) for over an hour. The 4th person came on and I said I was really unhappy about being on hod for what seemed like a simple problem. (When I moved they didn't change my online account to my new phone number and I couldn't pay my bill online.). The 4th person apologized. She attempted to *sigh* transfer me yet again and the other end rang and rang; she came back on and said she would call me when the person was available so I didn't have to wait. She called back a half hour later (naturally I was waiting, just not on the phone) and transferred me.. and the other end rang and rang for another half hour before I gave up. When I called to cancel my service since I'm moving again, the person told me if I had gone online I could have been helped. .......... I was back at square one!! lol lol

I hope you get all your stuff straightened out quickly OB