Manda, I think email is the best thing ever invented because I hate hate hate talking on the phone. I'm not sure why aside from I can focus my thoughts better in writing, I never know what to say to some small talk and I hate making mistakes! I even ordered Dominoes pizza online and LOVED it. I can call for my own doctor appointments, but I'm very comfortable with medical-type stuff. However, even things dealing with reseach--which I live and breathe!--get me flustered on the phone!