Maybe not. If they can just do virus removal, they may not have to erase everything - depending on how a nasty a bug you caught. Sometimes all you need to do is stop the virus loop so you can download or get to your internet security website, and have the virus removed and your computer scanned to make sure it's all gone.
I hope that's the case for you. I would hate losing all my pictures. You don't have them on another site, like Flicker or facebook or something?
|