If you have a virus or bug, it won't let you reboot. There is a way, when your pc is rebooting to and it tells you if you want to start in "safe mode" or something like that to hit F and then a number. You can do that. But you would need to know what you are doing to fix or change anything. Best to get someone who knows what they are doing. It's the bug you caught that won't let you reboot and get back on.
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