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DocJohn
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Arrow Oct 11, 2021 at 08:20 AM
  #1
The new chat update installed this morning should resolve ghost users who are inactive not being logged out when accessing chat via a mobile device.

Please let me know if this resolves the issue or not, so we can relay feedback to the developer if further work is needed. Thanks and enjoy!

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Default Oct 11, 2021 at 08:51 AM
  #2
Thanks Doc John!
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Default Oct 11, 2021 at 06:55 PM
  #3
Most things seem ok, and I haven't noticed any of the bouncing we used to see.

One odd thing is that chat kept kicking PenultimatePeril out while she was actively chatting. She told me she was on a macbook using Safari. It may be a Safari issue, because most of us use Chrome and haven't had problems.
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Default Oct 12, 2021 at 09:39 PM
  #4
I cant get into chat at all. Just keeps trying to connect but wont. I guess the upgrade will keep me from chatting.
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Default Oct 13, 2021 at 06:03 PM
  #5
@VabGirl what device and what browser are you using?
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Default Oct 13, 2021 at 06:50 PM
  #6
Firefox and a regular computer.
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Default Oct 13, 2021 at 08:10 PM
  #7
Try Chrome. That works for me.
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Default Oct 14, 2021 at 05:55 AM
  #8
Will try.
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Default Oct 14, 2021 at 09:23 PM
  #9
Same thing with chrome. Unless you fix chat i guess i wont be back. Will miss everyone. Cant chat be like it was?
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Default Oct 15, 2021 at 12:03 PM
  #10
@VabGirl try clearing your cookies.

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Default Oct 15, 2021 at 03:44 PM
  #11
Is that the same as temporary internet files? I found that and delelted them
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Default Oct 15, 2021 at 04:47 PM
  #12
Did no good. Still cant connect to chat.
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Default Oct 15, 2021 at 05:05 PM
  #13
I typed in how to delete cookies and did what it said. I still cant connect. Tell everyone the reason im not in chat anymore is because ive been locked out. Will miss everyone alot.
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Default Oct 15, 2021 at 07:37 PM
  #14
I don't know much about technology. Not sure what the problem could be.

Are you on a Mac or PC?
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Default Oct 15, 2021 at 08:14 PM
  #15
I am on a PC. Chat has never worked on my phone.
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Default Oct 16, 2021 at 07:44 AM
  #16
What version of windows do you have?
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Default Oct 16, 2021 at 11:15 AM
  #17
Windows 10
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Default Oct 17, 2021 at 07:47 AM
  #18
Have you tried the Edge browser?

Also, the bouncing issue is still happening. I saw it with Holy Ina yesterday and Gogu has been bouncing for hours.
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Default Oct 17, 2021 at 05:29 PM
  #19
I sure miss chat. If the bouncing is still happening can they undo the update they did?
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Default Oct 18, 2021 at 07:07 AM
  #20
Have you tried your antivirus settings or extensions for your browser to see if maybe something like an ad block setting or VPN assignment is preventing you from entering chat? I don't do chat, but I saw this thread caught my eye, so I'm guessing that it could be something related to either your antivirus or extension settings, or if you have a special VPN set up. If it's the settings, you can try turning off one feature at at time temporarily to see if you can get in. Maybe that might help??
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