[googley]

Hello,
I was wondering who we should report problems to if there is no moderators on or if the ones who are on haven't been active for a while (and hence may not actually be "on"). Specifically if it is something in chat so we can't just use a button to report it and send it to someone. Is there someone specific we should address it to if no one else is available.

[Crew]

I 2nd googley question.

I have had some problems and no one has answered my calls.
Thank goodness it's not often for me but it is horrible when you can't get anyone to come. I had 2 incidents within the last 2 months. It is scary not having anyone there to back me or help someone.

Thanks googley for asking this question.

Crew

[FooZe]

Thanks for bringing that up, googley!

Whether or not any moderators appear to be online at the time, one of the most helpful things you can do is to save a transcript of the chat. PM a copy to any moderator or administrator with your comments. We'll discuss it and decide what action to take, if any.

Here's something I wrote almost a year ago about saving chat transcripts. I rarely chat so if anything's changed in the meantime, I might very easily have missed it:

When you're in chat, between the big chat box with everyone's replies and the smaller one that you type your replies into, there's a row of controls starting with B, I and U. The icon farthest to the right looks like a sheet of paper with a floppy diskette on it. Clicking on it should open a new little window with the chat transcript in it. The times I've saved transcripts I've highlighted everything, copied and pasted to a PM or a document file. If anyone figures out a better way, please let me know.

[DocJohn]

We do not nor have we ever had 24/7 staffing here at Psych Central, and that is unlikely to change given the volunteer nature of our moderation team.

The best thing to do if you have a problem in chat and no one to report it to is to simply save a chat transcript of the event, and send it to one of the administrators or super-moderators here. We'll review it and take the necessary action after-the-fact.

If you feel unsafe or unsupported in a specific chat room, leave that chat room if you're not getting help. Chat isn't for everyone in every situation, at every given moment.

DocJohn