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Old Sep 04, 2008, 11:37 AM
PlanningtoLive's Avatar
PlanningtoLive PlanningtoLive is offline
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Member Since: Jul 2003
Location: Midwest
Posts: 3,511
I am having problems getting into the forums. I log in with the correct username and password and I get booted out. It goes back to the original log in screen after saying welcome to me. I have reset my password twice, but I had the same problem this morning.

Help please.

Mary Alice

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  #2  
Old Sep 04, 2008, 12:09 PM
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Behindthemoon Behindthemoon is offline
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Member Since: Mar 2008
Posts: 260
i have had the same problems sometimes. Although i m not quite sure whats the real cause for it...but i consider that it has nothing to do with password or username.
We might have problems log in when the forum is under some mantainance or the network is too busy. It generally happens at around 6 or 7 pm GMT.
so we need to click "refresh" hard (lol) ,or just try to avoid that period of time in a day.
Hope it helps
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  #3  
Old Sep 04, 2008, 11:12 PM
PlanningtoLive's Avatar
PlanningtoLive PlanningtoLive is offline
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Member Since: Jul 2003
Location: Midwest
Posts: 3,511
It did it again tonight, twice. It's really annoying. Hope someone has an explanation and solution.

:Bang-Head:

Mary Alice
  #4  
Old Sep 05, 2008, 06:37 AM
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DocJohn DocJohn is offline
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Login issues can be caused by numerous problems, so check all the below --

1. Clear all cookies for Psych Central and your web browser's cache.
2. Add Psych Central to any whitelist and "Allowed sites" and pop-up blockers.
3. Ensure Javascript is enabled in your browser.
4. Make sure your browser is set to accept cookies from our site.
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  #5  
Old Sep 05, 2008, 08:01 AM
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DocJohn DocJohn is offline
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Special Note for AOL Users

AOL users have to do something special because your service provider (AOL) uses a network of ever-changing proxies to send out requests, messing up the forum's ability to track that you are logged in.

In order to work around this AOL-specific issue, you must tick the "Remember Me" box when logging in and be certain you are accepting cookies in your Web browser. If you do not do this, you may experience constantly being logged out of the site.

Sorry for the inconvenience.
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