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#1
Nov 12, 2009, 11:14 PM
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Our apologies for the unexpected downtime today. What follows is a technical service update for those of you who are interested.
At approximately 3:00pm ET, we were notified by a log service on one of the database servers that one of the drives was experiencing sudden, unexpected failures. In an attempt to recover the drive, it failed at 4:30pm ET. It was not a catastrophic failure, however, so we were able to make an additional backup of the most recent data from all forums (otherwise the data would've come from a 4-day old backup). This took about an hour. We then shutdown the server and replaced the faulty drive. A full OS reinstall took about 2 hours, and the restore of all backup data and cleaning of the database tables took about another hour and a half. As you know, we take our uptime here very seriously and worked immediately on resolving this issue as soon as the drive started failing. Given the way it failed, we were fortunate to not suffer from any data loss. We are back up and running 100%. Please let me know if you notice any problems or unexpected errors on the forums. Thank you. Again, we apologize for the unexpected downtime and appreciated your patience. Best, DocJohn
__________________
Don't throw away your shot. |
 Amazonmom, anna342, Anonymous273, Anonymous29357, Beholden, Christina86, DocClyde, Elysium, FooZe, Fox, gimmeice, googley, January, JayS, katheryn, lizardlady, lynn P., Michah, muffy, Naturefreak, opheliasorrow, pegasus, Puffyprue, Ratanddragon, Rhapsody, Rmdctc, sabby, Shangrala, shezbut, silentandscared, TheTrishgu, VickiesPath, wanttoheal
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#2
Nov 12, 2009, 11:16 PM
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Thanks for working so hard to get it back up fast.
__________________
I'm here to deal with my "issues". 
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| Anonymous29357, wanttoheal
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#3
Nov 12, 2009, 11:39 PM
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(((((((((((((((((((( DocJohn ))))))))))))))))))))))))
In the 5 years I have been a member here, I don't ever remember something like this happening. The longest down time I remember was last year when we migrated from the old platform to the current one. I think that is amazing, considering the size of this site. Kudos to you and all others who worked so hard to get us up and running again! I have been through things like this in the work place and it can be so frustrating. I think ya'll did a bang up job and to have been able to retrieve everything from when the system failed....that's just icing on the cake! Will you be sleeping in, in the morning???  
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| Anonymous29357, lynn P., wanttoheal
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#4
Nov 12, 2009, 11:49 PM
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I think the fix and the damage control was handled well from every aspect. A job well done.
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| Anonymous29357, wanttoheal
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#5
Nov 12, 2009, 11:58 PM
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No need to apologize, I really appreciate all the hard work done and consideration that you had in bringing PC back up as soon as you could
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| Anonymous29357, wanttoheal
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#6
Nov 13, 2009, 12:01 AM
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I am amazed (and grateful) at how on top of this you were and how fast the site is back up.
 (I must admit, however, that it has been a very productive day for me.  )
__________________
"Therapists are experts at developing therapeutic relationships." |
| Anonymous29357, wanttoheal
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#7
Nov 13, 2009, 12:15 AM
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Luckily, with our time difference - I missed it all. Glad things are up and running. Well done to all involved.
__________________
 Crying isn't a sign of weakness. It's a sign of having tried too hard to be strong for too long. |
| wanttoheal
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#8
Nov 13, 2009, 02:22 PM
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It was nice to have the online updates too.
__________________
Now if thou would'st When all have given him o'er From death to life Thou might'st him yet recover -- Michael Drayton 1562 - 1631 |
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#9
Nov 13, 2009, 02:41 PM
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Quote:
Rumor has it that it was DocJohn's cat that was responsible for the downtime. 
__________________
The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well. anonymous |
| Amazonmom, Anonymous29368, JayS, lynn P.
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#10
Nov 13, 2009, 02:53 PM
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In techie circles, there's a saying: There's only two kinds of hard drives. Those that have failed and those that are going to fail. Thanks to the techs at PC, they were prepared. Kudos to you!!!!!!
__________________
 Vickie
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| lynn P.
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#11
Nov 13, 2009, 03:01 PM
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((Doc John)))) you handled it very well. The up dates were great.
the updates let me know it was not my comp well done P.S. loved the opps part 
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#12
Nov 13, 2009, 04:29 PM
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I'll be curious to see if the new drive does away with some or all of the delays I'd gotten used to seeing between about 10:30 and midnight Pacific time (1:30 - 3 AM Eastern). I assume that's when backups and other system maintenance would be scheduled, and a failing drive might sometimes have been too busy doing retries to keep up with user requests for pages.
Thank you for the fast fix and especially for managing to preserve so much, maybe all, of the database. 
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#13
Nov 14, 2009, 11:15 PM
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Now could you send some tech support my w@y for my vowel problem?
__________________
The purpose of life is not to be happy. It is to be useful, to be honorable, to be compassionate, to have it make some difference that you have lived and lived well. anonymous |
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#14
Nov 14, 2009, 11:18 PM
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Thanks--Doc John--for everything!
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| Reply |
This is an old thread. You probably should not post your reply to it, as the original poster is unlikely to see it.|
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