Did I handle this situation wrong with a Lyft driver? My husband thinks so

I’ve been using Lyft for 4 years with very few real issues until now. My rating was almost perfect. Anyways, this driver got the wrong address & drove me home instead of where I needed to be. I was sure that I gave him the right address. My car was in a hospital parking lot. I knew something was wrong when he drove on the freeway.

I told him the address is wrong & to please take the nearest exit. He ignored me at first & then kept saying something about the app. He wasn’t listening to me at all.

He barely understood English. I told him to please stop & he said that he couldn’t pull over on the freeway. I obviously didn’t mean to stop on the freeway. I told him the correct address then he finally gave me his phone & I put it down.

Instead of correcting his mistake, he stopped on the shoulder before exiting the exit. I asked him to stop somewhere safer. So thankfully he went off the exit & told me to get out.

I was upset obviously. I said I’d report him. He canceled the ride. I wasn’t charged anything. So later I got a message from the Lyft app telling me that my account has been permanently banned & that my husband’s account was permanently banned as well which was weird. The card on file is his btw. I was able to get one last ride to my car before my account was banned fortunately.

I called Lyft to explain things to them. They refused to say much other than I suppose ldly ‘assaulted’ that lying jerk with a weapon!

I didn’t have any weapon on me. Even my husband who always blames me for everything said it’s b.s as no police were involved.

He told me that guy obviously wanted to get back at me for saying that I’d report him. And he said that I was endangering his safety by asking him to drive dangerously! Ridiculous! I didn’t make him stop at the shoulder. I asked him to take the nearest exit & stop so that I could give him the right address.

Common sense would dictate that. He kept saying the app, the app. He was very stubborn & determined to take me only to the adress he had for whatever reason. He said his English was regular too, so he was obviously confused. Still, he could’ve used common sense.

Why? In the past other drivers would correct an incorrect address. My husband thinks that I started a ‘war’ by threatening’ to report him.

I thought that I had a right to report drivers to Lyft. This warranted a report. I’m not petty. I never reported drivers for having a stinky car for example.

Anyways, they refused to listen to my husband or I. My husband got mad at me. I did nothing wrong! He thinks that I should’ve said nothing & then just end up getting another driver then contact Lyft for a refund for the incorrect & rude drop off.

What would you have done in this situation? Did I handle this situation wrong? This guy overeacted & obviously lied about things. Hopefully he’ll end up lying to often & end up getting fired. People like him shouldn’t be driving anyone. He’s obviously not a smart or a safe driver.

My husband then added insult to injury by saying that I should limit contact with other people & not go out as I tend to make a bad situation worse & that I don’t have any communication skills! Wth? Ugh!