Why is my new house keeper not cleaning things good & having issues with cleaning?

I already did tell her exactly what needs to be done from the get go. I only added one small thing once like just clean the refrigerator shelves on one side only. I moved all the food myself.

She works at a set rate. So she can clean the house at her pace. There is NO time limit.

If she works fast or slow, she will still get paid the same amount. I’m generous & I give her a $20 tip for a flat rate of $50 each time. That’s way over a 20% tip.

And I don’t make much money either. I appreciate her hard work. I’m not expecting miracles, but she seriously left my husbands toilet filthy.

And when I nicely asked her to please clean it, she got quiet & offended it seemed like. Wth? Did she really expect me to be OK with her leaving things dirty?

Also, what really bothers me is that I almost slipped and fell 3 seperate times in the kitchen because she left the floor wet. The first time it was very wet. .

I could’ve fell & broke me neck! I told her that too & to please dry the floor. I even offered her towels..
She didn’t do anything until the third time & she made zero apologies for anything! Wth? She finally dried the floors the 3rd time but she left a few wet spots on the floor.

It’s a safety hazard. She also didn’t clean the microwave until I asked her to clean it.

I don’t understand her. She kind of half cleans stuff. She shouldn’t get so upset & shut down whenever I politely ask her to clean stuff!!!

If she wasn’t so inexpensive, I would’ve hired a better and maybe more expensive cleaning service.

I don’t understand her. She’s weird tbh. She’s way to sensitive.

Jesyka several people told you that your list of chores is unreasonable. Yea it could be done but not spotless. If you want her to leave it spotless, she’d need to be there longer than 2 hours but who would do that for 50 bucks. You said she is fast but you keep adding tasks so she isn’t going to do them perfectly because it’s too much

Your expectations are unreasonable. Even the most experienced cleaner and a clean freak would leave “some wet spots”. Floor being wet after mopping isn’t unusual. Do not go in the kitchen after she mopped. What’s the emergency?

Now of course you can fire her but you’ll not find anyone to do a massive clean up you require for $50. The most you could get is some surface cleaning or just some parts of the house. And that’s what she is doing.

Thanks. She cleans almost the same stuff everytime. I’ll fo that next time if I need something extra.

I don’t understand why people keep saying that she only has 2 hours to clean everything.

I already mentioned that since her is a flat rate, she still gets paid the same no matter how long everything takes her.

So she can be here for 3 hours if necessary. I only need 2 small bathrooms cleaned, the bed made, the floor vacuumed, the kitchen cleaned & the floors mopped,

Occasionally I need the shelves cleaned in the fridge too. I remove the food for her & put everything back.

If she’s only making $50, expecting over two hours of work is unreasonable. You are asking too much for such a small fee. If you want more done, double her pay because honestly, you are asking for over $100 in cleaning services.

For $50, mopping the floors, dusting, vacuuming, and bathrooms once over is the most to expect. When you start adding in detailing like cleaning the microwave, cleaning the refrigerator inside, cleaning shelves, cleaning under furniture cushions, etc., you need to pay her more.

Additionally, get out of her way. Most people I know get out of the house for a few hours while their house is being cleaned so they aren’t in the way. Don’t hover. Stay out of the areas that are mopped until the floors dry, etc. The more you hover, the more likely you are getting in her nerves and the less likely that she will feel comfortable. Honestly, I am surprised she comes back. You are paying very little and expecting more than the rate is worth. She should charge more. That’s on her, but she probably needs everything she can and is afraid of losing income. Unfortunately that means she’s in a position of being a bit taken advantage of here.

Pay more or expect a bit less. Be a bit more reasonable.

Think of it this way. At $50, if she works two hours, she’s making $25/hour. If it takes her three hours, she’s only making a bit over $16.50/hour. You are expecting her to work longer and do more for almost $10/hour less? Would you do that? That makes no sense. Don’t say you too her x amount. Tip is above and beyond her rate. Even if you do, she STILL isn’t making $25/hour if she works that extra hour, and now she has no tip really. That’s what is obvious to us but you don’t seem to understand.

Yes she can theoretically stay 3 hours. But not for $50. You either have to pay more or lower the demands.

Like not only you want floors moped, you demand them being dry with no spots left wet. That is all additional and time consuming. Being upset she didn’t clean microwave. It takes time to clean it in and out. It can’t be included in your $50 fee. It has to be additional task paid accordingly. When you add additional tasks, pay extra.

It sounds that she is an immigrant working under the table and is afraid to speak up.

And I agree with previous poster that you need to stop following her around. You observe her not being friendly or what not because she’s probably uncomfortable. I cleaned houses when I was getting college degrees being single mom. I never ever had owners following me around the house. They typically weren’t home or stayed in one room and didn’t walk around at all. It’s way too stressful for a cleaner.

The woman is clearly desperate for money. But you got to change your ways.