  Thanks (((((sea)))) - I'm going to continue to update this thread for a while in the hope that others in similar situations may be able to benefit from the dialogue taking place here.
(((((Everyone))))) FYI - in case anyone else is having similar difficulties with this company, this is a link to an article about my former long-term disability insurance carrier, First UNUM/Provident; they illegally terminated my benefits in 2001, owe me about $80,000+, and were instrumental in creating my current medical and legal situation. Other articles regarding this company and its "bad faith" practices can also be accessed on the site.
http://www.lawyersandsettlements.com/articles/13792/interview-unum-insurance-provident-first.html?ref=newsletter_bca_interview-unum-insurance-provident-first
lynn09 
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"I walked a mile with Pleasure; she chattered all the way, But left me none the wiser for all she had to say. I walked a mile with Sorrow and ne'er a word said she; But oh, the things I learned from her when Sorrow walked with me!"
(Robert Browning Hamilton; "Along The Road")
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