Don't give up. I'm going through the process too. I was also denied. I re-filed and sent all my papers in. They claim they didn't get one specific document from me and they closed my case. Me and my case manager tried to get them to re-open it but they would not. Last week I re-filed again and this time I'm mailing, faxing and taking all my documents to my local office. They have you mail the documents to their central processing office which is fine. I'm also taking a copy to my local office and faxing it the number listed on the forms too.

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