Hi Moose. Speaking of some (perhaps not all) grocery delivery services, it's not always easy returning food items. The service I usually use (Fresh Direct) is an online grocery service based out of NYC, but they deliver in parts of NJ, too. I suppose if an item came that was flat out rotten I could contact them for a refund, but there's less of an incentive for smaller issues.When I thought I was ordering one 5 to 7 count bunch of bananas, two bunches came and each had 9 bananas on it. It's hard to complain when they give you more than you expected. As for the second bunch, I saw that perhaps it was my mistake. Or, I didn't notice the accidental extra one added on. There are opportunities to edit your "cart". Also, sometimes when you order something and suddenly it's not available when they pack the food, they "substitute" with something related (i.e. bananas instead of pineapple). Honestly, people are even lucky to get a delivery time. That makes complaining a less desirable thing to do.

We've also ordered delivery from Whole Foods. There is a Whole Foods within driving distance of me. I could return something, if desired, but then that defeats the point of ordering for delivery. It's also hard sometimes to procure a delivery time from them. Some people stay up until 12 am and submit orders at that moment. Otherwise the delivery slots are full. Sometimes we only get a delivery slot by chance, if someone cancels. It's like a lottery.