My humble opinion is that I wonder if they hire actors/actresses to play the roles in those commercials. I guess if it's really true that someone foudn their soulmate, then that's great. God does lead us where we need to be, even if it may seem odd. For the most part, I kind of think those websites and the phone numbers that are advertised to call and chat lack credibility in my book.
What is sad is that people who have mental health disorders probably buy into this stuff and end up getting hurt.