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Junior Member
Member Since Jan 2012
Location: Akron
Posts: 16
12 |
Jan 30, 2012 at 08:45 AM
#1
I have been waiting for a text book from B&N for 2 weeks. I paid for this book and it's a no show. I'm sending e-mails to B&M and the original sender and everyone is spinning me, not giving me a straight answer about my book or a refund. What else can I do? It feels like I am behind in this one class. This semister i am taking 6 classes, I don not want to worry about a book and my worst fear will soon arise. PRESENTATIONS.
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Grand Magnate
Member Since May 2010
Location: .
Posts: 4,283
14 2,731 hugs
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Jan 30, 2012 at 09:46 AM
#2
Is there a B&N store you can go to in person? I would go straight to customer service, state that you are having an issue with an online order, and ask to speak to a supervisor. Ask where your book is in transit, and when you can expect it. If they can't answer you, or if the book will be arriving too late, then tell them you expect a full refund. You need your money back so you have the opportunity to order the book elsewhere and receive it in a timely fashion for your class.
It's a pain, but it helps a lot to speak to someone in person. It's harder to blow off an actual person in your store than an impersonal email. Good luck! |
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Member
Member Since Mar 2011
Location: Bristol uk
Posts: 49
13 22 hugs
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Jan 30, 2012 at 12:56 PM
#3
The question would be who and how?
Whom did you buy the book off? Private seller or through an online /store like amazon. A store is easier to deal with... And how did you pay for it? As far as I know credit cards and PayPal have definitely protections as in you can get your money back through them (it can take ages). In the UK some bank cards have similar protections. Meanwhile would you be able to get the book from a library to start you off, or talk to your tutor about it? They are usually very helpful, especially when someone actually wants to do work. __________________ If live is so short, why do we do so many things we don't like and Like so many things we don't do? 
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Member
Member Since Nov 2011
Posts: 187
13 42 hugs
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Jan 31, 2012 at 07:04 AM
#4
Poorest customer service I've ever dealt with...each person was assuring me something completely different. I had my order shipped to one address, but it was sent to another, and they said they could not change it and that it would take days for the rectification..
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Poohbah
Member Since Apr 2011
Posts: 1,327
13 191 hugs
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Jan 31, 2012 at 07:07 AM
#5
If you have used a credit card you can " dispute the charge" as non receipt of merchandise ( its called a chargeback in banking terms ).....and get your money back.....
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Junior Member
Member Since Jan 2012
Location: Akron
Posts: 16
12 |
Feb 01, 2012 at 08:57 AM
#6
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Junior Member
Member Since Jan 2012
Location: Akron
Posts: 16
12 |
Feb 01, 2012 at 08:59 AM
#7
Quote:
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This is an old thread. You probably should not post your reply to it, as the original poster is unlikely to see it.|
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