[iusedtobeme]

I've had 3 different jobs in less than a year, because I can't handle how customers come in & are rude to me. I just start crying & run away. Has anyone ever had this problem?

[madisgram]

welcome to pc! glad u found us. i used to "wear my feelings on my sleeve". so i can relate to how rudeness makes you feel. just a thought but sometimes it's how we percieve an event, not how it really is, that causes us to react the way we do. once i got a healthier perspective about people, life in general, and developed coping skills i found i had a tougher skin so these things didn't make me feel so upset.
hope this helps!!! do u have a T to discuss this with?

[Sannah]

I had a job with angry parents! It was part of the job training to learn how to deal with this (lucky me!). I have also learned that people are angry for all sorts of reasons. Some people are angry from way back and when they get triggered by customer service ALL the anger comes out.

What I learned with my training is to stay calm no matter what. It really works. I still use it today even though I don't work in that job anymore. No one can remain angry when the person that they are talking with is calm. I called the road dept. once to make a complaint. The guy went off right away. I ignored it and remained calm and was actually extra nice. He would calm down and then when the subject would change he would go off again. The whole 10 minute conversation went 1) he went off, 2) I remained calm and nice, 3) he calmed down, and the conversation took about 4 cycles of this.

I don't even get too rattled with this stuff, in even person. The other person is not going to physically attack me so I have nothing to fear except their anger. People who fear anger have a history of a dealing with a parent's anger (I have yet to come across anyone where this wasn't the case). You can work your way back through this stuff.

[iusedtobeme]

Originally Posted by madisgram

welcome to pc! glad u found us. i used to "wear my feelings on my sleeve". so i can relate to how rudeness makes you feel. just a thought but sometimes it's how we percieve an event, not how it really is, that causes us to react the way we do. once i got a healthier perspective about people, life in general, and developed coping skills i found i had a tougher skin so these things didn't make me feel so upset.
hope this helps!!! do u have a T to discuss this with?

No, I don't, but I've tried talking to other people about this. I just hate how rude people, with their miserable lives, have to spread their misery in any possible way they can.

[Sannah]

Originally Posted by iusedtobeme

No, I don't, but I've tried talking to other people about this. I just hate how rude people, with their miserable lives, have to spread their misery in any possible way they can.

People have the right to behave however they chose unless they break the law (unless they are harming children, which is frequently covered by laws). Maybe some healthier boundaries are in order for you? I had to develop healthy boundaries so that other people's issues did not become my own............ Focusing on other people is not empowering for you.

[iusedtobeme]

Originally Posted by Sannah

People have the right to behave however they chose unless they break the law (unless they are harming children, which is frequently covered by laws). Maybe some healthier boundaries are in order for you? I had to develop healthy boundaries so that other people's issues did not become my own............ Focusing on other people is not empowering for you.

Sure they do, plenty of adults behave like children but it isn't illegal..they just get people practically fired from their jobs for no reason at all, because of a minor complaint.