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  #1  
Old Oct 11, 2021, 08:20 AM
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The new chat update installed this morning should resolve ghost users who are inactive not being logged out when accessing chat via a mobile device.

Please let me know if this resolves the issue or not, so we can relay feedback to the developer if further work is needed. Thanks and enjoy!
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  #2  
Old Oct 11, 2021, 08:51 AM
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Thanks Doc John!
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  #3  
Old Oct 11, 2021, 06:55 PM
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Most things seem ok, and I haven't noticed any of the bouncing we used to see.

One odd thing is that chat kept kicking PenultimatePeril out while she was actively chatting. She told me she was on a macbook using Safari. It may be a Safari issue, because most of us use Chrome and haven't had problems.
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  #4  
Old Oct 12, 2021, 09:39 PM
VabGirl VabGirl is offline
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I cant get into chat at all. Just keeps trying to connect but wont. I guess the upgrade will keep me from chatting.
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  #5  
Old Oct 13, 2021, 06:03 PM
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@VabGirl what device and what browser are you using?
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  #6  
Old Oct 13, 2021, 06:50 PM
VabGirl VabGirl is offline
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Firefox and a regular computer.
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  #7  
Old Oct 13, 2021, 08:10 PM
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Try Chrome. That works for me.
  #8  
Old Oct 14, 2021, 05:55 AM
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Will try.
  #9  
Old Oct 14, 2021, 09:23 PM
VabGirl VabGirl is offline
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Same thing with chrome. Unless you fix chat i guess i wont be back. Will miss everyone. Cant chat be like it was?
  #10  
Old Oct 15, 2021, 12:03 PM
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Guiness187055 Guiness187055 is offline
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@VabGirl try clearing your cookies.
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  #11  
Old Oct 15, 2021, 03:44 PM
VabGirl VabGirl is offline
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Is that the same as temporary internet files? I found that and delelted them
  #12  
Old Oct 15, 2021, 04:47 PM
VabGirl VabGirl is offline
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Did no good. Still cant connect to chat.
  #13  
Old Oct 15, 2021, 05:05 PM
VabGirl VabGirl is offline
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I typed in how to delete cookies and did what it said. I still cant connect. Tell everyone the reason im not in chat anymore is because ive been locked out. Will miss everyone alot.
  #14  
Old Oct 15, 2021, 07:37 PM
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I don't know much about technology. Not sure what the problem could be.

Are you on a Mac or PC?
  #15  
Old Oct 15, 2021, 08:14 PM
VabGirl VabGirl is offline
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I am on a PC. Chat has never worked on my phone.
  #16  
Old Oct 16, 2021, 07:44 AM
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What version of windows do you have?
  #17  
Old Oct 16, 2021, 11:15 AM
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Windows 10
  #18  
Old Oct 17, 2021, 07:47 AM
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Have you tried the Edge browser?

Also, the bouncing issue is still happening. I saw it with Holy Ina yesterday and Gogu has been bouncing for hours.
  #19  
Old Oct 17, 2021, 05:29 PM
VabGirl VabGirl is offline
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I sure miss chat. If the bouncing is still happening can they undo the update they did?
  #20  
Old Oct 18, 2021, 07:07 AM
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Have you tried your antivirus settings or extensions for your browser to see if maybe something like an ad block setting or VPN assignment is preventing you from entering chat? I don't do chat, but I saw this thread caught my eye, so I'm guessing that it could be something related to either your antivirus or extension settings, or if you have a special VPN set up. If it's the settings, you can try turning off one feature at at time temporarily to see if you can get in. Maybe that might help??
  #21  
Old Oct 19, 2021, 01:08 PM
VabGirl VabGirl is offline
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I turned off the anti-virus and im still locked out.
  #22  
Old Oct 19, 2021, 02:17 PM
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Quote:
Originally Posted by VabGirl View Post
I turned off the anti-virus and im still locked out.
Do you have a VPN outside of your antivirus, such as through your internet service provider? Perhaps check on that, but do turn your antivirus back on. You don't want it off for a prolonged period of time. You need your antivirus on. Your settings is all that you needed to check though.

The VPN is sometimes a separate feature outside of the antivirus. Try looking into that.

Hope that helps.
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  #23  
Old Oct 23, 2021, 07:38 PM
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Quote:
Originally Posted by VabGirl View Post
I cant get into chat at all. Just keeps trying to connect but wont. I guess the upgrade will keep me from chatting.
I thought it was just me.
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This life will be good and beautiful, but not without heartbreak.

In death come peace. But pain is the cost of living.

Like love, it's how we know we're alive.

And life goes on.

That my life weird, messy, complicated, sad, wonderful, amazing, and above all epic and I owe all to Stephen. - Eleanor Gilbert Vampire Diaries
  #24  
Old Oct 23, 2021, 10:13 PM
VabGirl VabGirl is offline
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Quote:
Originally Posted by Buffy01 View Post
I thought it was just me.

Im sorry you cant chat either. Please undo the update so we can chat again.
  #25  
Old Oct 26, 2021, 06:57 AM
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@VabGirl can you please go here (no need to register, enter in any name you'd like):

BlaB! AX Pro Preview - Standalone

and let me know if you can connect and chat in this demo app? I'm working with the developer to try and troubleshoot & resolve your issue.
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