Package question

Mountaindewed · Aug 31, 2022, 08:11 AM

I spent $76 at the North Face site this weekend. I never got an email confirmation or shipping email but my card was charged and the charge was just processed today. When I spoke to the lady through chat she couldn't find my order and she wasn't helpful. Its supposed to be here on Friday. I haven't been able to get ahold of anyone through chat since. Did I just maybe put in the wrong email address? If the charge went through then they must have gotten the order? This is the legit North Face site too that I have used before.

Yaowen · Aug 31, 2022, 09:10 AM

Sorry this is happening to you. If you put the charge on your credit card, you can ask the credit card company to dispute the charge. I did that once when I was charged for a hotel room that I hadn't booked and they got my money back. Don't know how you paid for your item. I hope you get it or your money back.

amandalouise · Aug 31, 2022, 11:07 AM

Quote:

Originally Posted by Mountaindewed

I spent $76 at the North Face site this weekend. I never got an email confirmation or shipping email but my card was charged and the charge was just processed today. When I spoke to the lady through chat she couldn't find my order and she wasn't helpful. Its supposed to be here on Friday. I haven't been able to get ahold of anyone through chat since. Did I just maybe put in the wrong email address? If the charge went through then they must have gotten the order? This is the legit North Face site too that I have used before.

in order to buy online at websites you have to make an account with what ever site you are buying from. so Just log in to the site you purchased at, then go into your account, there it should show you what you have purchased, when, what the cost was, when the money was paid for and any shipping information such as your name, address, phone number, email you used, when it will be shipped, and all that information you are looking for.