call center stress

I just left a job I had been at for 3 years working in a call center for a specialty pharmacy. The amount of stress involved was just too much for me I wish I hadn't waited 3 years to leave, my therapist said she would never recommend call center work for one of her patients. For the last year I worked from home which only made the stress worse and facilitated my social anxiety. I will have to find something else, as I will not go back to a call center. Has anyone else found this type of work to be extremely stressful?

Yes, call center work is extremely stressful! I work for a health insurance company and this job has only exacerbated my anxiety. I just transferred to another department that should have a lower call volume. But what I really want is a job with a quiet environment!! Good luck to you in your job search.

Yes, I have found call center work, very stressful. The going 'joke' in the office, was that it breeds insanity. Being corded into a computer, having to hit break buttons, etc. Having a quota to meet in the number of calls taken. Having each called recorded and monitored. Being pregnant and asked why so many bathroom breaks, etc. Going from having a certain break time, that one could go out with the same group, for walks during lunch, to have new software installed, and suddenly feeling like breaks and lunch breaks were more solitary. Once getting a raised voice on my end, from being shouted at, and suggested from the director that I could use therapy. ((yeah, therapy to put up with angry claimants))

And, yeah..I resigned that one, after about the same amount of time, you did.

That was working for the state.

Sounds horrible...I would NOT be able to work in a place like that for sure. I would have been fired within like the first hour...heck, 30 minutes...

Big HUGS!!