[GeorgiaGirl413]

telephone rings

Me: Clinic, this is T----, how may I help you?
Caller: This is ------from --------pharmacy. I am calling to follow up on a refill authorization request we sent on August 28th.
Me: All right.
Long silence
Caller: Do you need the patient's name?
Me: (what i really said). Yes I do, I can't help you if I don't know who you are calling about?

What I wanted to say---NO, you stupid f***, let me guess. We only have 1200 patients here, shouldn't take long too whittle it down to the one you are calling about, you idiot.

Really!!!! Five o'clock can't come soon enough today.

[Luvmydog]

I don't mean to laugh, but it's almost like something you would see on an episode of Seinfeld. Just don't take out your inner Kramer on the callers, just a few deep breaths.

[GeorgiaGirl413]

Originally Posted by Luvmydog

I don't mean to laugh, but it's almost like something you would see on an episode of Seinfeld. Just don't take out your inner Kramer on the callers, just a few deep breaths.

I know, right? At least maybe I've given all of you a few laughs today. I've taken so many deep breaths today I may hyperventilate. Now if I play that tape to the end...hyperventilate=faint=hit head on floor=concussion=workman's comp=days off. Maybe that wouldn't be a bad idea.

[pegasus]

At least you have a sense of humour!

Originally Posted by GeorgiaGirl413

telephone rings

Me: Clinic, this is T----, how may I help you?
Caller: This is ------from --------pharmacy. I am calling to follow up on a refill authorization request we sent on August 28th.
Me: All right.
Long silence
Caller: Do you need the patient's name?
Me: (what i really said). Yes I do, I can't help you if I don't know who you are calling about?

What I wanted to say---NO, you stupid f***, let me guess. We only have 1200 patients here, shouldn't take long too whittle it down to the one you are calling about, you idiot.

Really!!!! Five o'clock can't come soon enough today.

Once again, I know how that feels. it's so typical. people dont' always think when they call you.. It's like the person having a pc problem and you have to ask them if the computer is actually turned on. Too often I got the reply... "oh, no. Do you want me to turn it on?" I had the same reaction in my head as you did with your person. lol.. "no, idiot, I'll telepathically turn on your computer so we can figure out what's wrong"