[SeptemberMorn]

Last night, I installed Kaspersky's anti-virus 2010 after hubby got his laptop infected with a phony spyware program that wouldn't let him do anything on the internet. He took it to Best Buy and they recommended this program saying that he wasn't protected against viruses, just spyware. I have the same spyware program he has but no virus program, I guess.

NOW my computer won't recognize the USB ports! I've turned off the program but nothing changed. I'm trying to download some pics from this weekend but even if I open the program manually, there is no choice for me to download the pics.

Suppose I should say I have two programs for downloading pics. The one that came with the camera is FinePix Viewer. The other is the Windows Program that came with the computer, MicroSoft PictureIt 7. The FinePix is supposed to start up automatically. I get too many "beep beeps" when I connect the camera but the program doesn't start and I also don't get the usual MS box that asks me what I want to do.

I tried to use PictureIt and that's where I found out it's not recognizing the USB port. It shows my drives, but not the port. It has always recognized the USB port before.

Anybody got any ideas?? What's with not recognizing the USB port??

[Rapunzel]

I had the same problem a few weeks ago. I don't exactly know how it got fixed. I deleted the virus, and still couldn't get the computer to recognize USB ports. A couple of days later, when I tried to get help from a computer expert, it worked just fine.

There should be a way to turn off a setting on your spyware or virus protection program that is being overprotective.

[SeptemberMorn]

IDK. I deleted the program because it turned out to be incompatible with my version of Windows. I even did a system restore and that didn't work, either. Right now, I'm off to see if there is such a thing as USB drivers. LOL ... at least, one for the FinePix Viewer program. GGRRRRRR

I hate it when that happens!

[SeptemberMorn]

Never mind! I just re-installed the program. SHEEESH! I should know better than to get so excited.

[VickiesPath]

If you open Control Panel, you will see an icon called System. If you double click on that, you will see a tab called Hardware. If you click on that, you will see a button called Device Manager. At the bottom of the list, you will see Universal Serial Bus controllers(USB controllers). If you expand those, you will see USB root hubs.

All hardware descriptions are loaded at boot up. When you install the application you are installing, depending upon the quality of the programmers who created the program (believe me there are some really questionable ones out there, my apologies to the guys at Best Buy) they will look at a string of code and decide it is suspicious and quarantine it. It might be a perfectly innocent program that you like. Or in this case, it might be your USB ports! That's really something......it was Microsoft. Anyway, here's a good rule of thumb. Anytime you install new software, disable all antivirus, all applications that are running in the background of any sort (MSN, email, anything). They might get zapped. Only install stuff that is tried and true. Also, anytime you remove something, reboot before reinstalling it. That cleans out the memory of any traces of the old installation.