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#1
Dec 17, 2013, 08:38 PM
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- What kind of web browser are you using: Google chrome/firefox/safari/Internet Explorer
- What kind of operating system (Windows 8, Mac, Android phone, etc.) Windows 7 - Have you tried using a different web browser first, and did that solve the problem? Yes I have, and no it didn't - Have you tried clearing your web browser's cache and restarting your web browser? Yes I'm unable to access the chat room and see that other members are also having this issue. I'm getting an error message saying "authentication failed." I believe something is off with the permissions for the directory, but not sure. I just wanted to let you guys know and make a formal post about it. |
 momma1014
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#2
Dec 17, 2013, 08:40 PM
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Yeah same here. It worked earlier today but not when I got back home.
And I'm using IE. |
| tealBumblebee
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#3
Dec 17, 2013, 08:42 PM
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Quote:
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| tealBumblebee
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#4
Dec 17, 2013, 08:43 PM
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Windows 8, Google Chrome. I'm getting the same issue today.
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#5
Dec 17, 2013, 08:45 PM
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No surprise... same problem.
Now, I haven't been able to log in through Internet Explorer for a couple of weeks now. Has that been cleared up yet? |
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#6
Dec 17, 2013, 08:51 PM
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I am getting the same error message of Authentication Failure. It makes me sad because I got home from work early tonight and wanted to hang out with my friends.
 What kind of web browser are you using: Tried on Firefox and Internet Explorer - What kind of operating system (Windows 8, Mac, Android phone, etc.) Vista - Have you tried using a different web browser first, and did that solve the problem? Yes tried, no didn't fix. - Have you tried clearing your web browser's cache and restarting your web browser? Yes. |
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#7
Dec 17, 2013, 09:03 PM
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DocJohn will find out when he tries to host his chat
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| tealBumblebee
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#8
Dec 17, 2013, 09:10 PM
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Getting the same message here. grrrrr
Windows 8, IE, Yes, and Yes
__________________
C'est la vie |
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#9
Dec 17, 2013, 09:22 PM
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too bad you can't get into the new chat buttr. that is where I am right now.
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#10
Dec 17, 2013, 09:23 PM
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#11
Dec 17, 2013, 09:28 PM
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Sorry folks. We move some things around today in retiring an old server and that appears to have affected the old chat in a way that testing hadn't revealed any problems.
We're working on the issue now.
__________________
Don't throw away your shot. |
| buttrfli42481, googley, JayDKay
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#12
Dec 17, 2013, 09:31 PM
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#13
Dec 17, 2013, 09:37 PM
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I have been using the app Puffin for my ipad and i too am getting the same error message.
__________________
When a child’s emotional needs are not met and a child is repeatedly hurt and abused, this deeply and profoundly affects the child’s development. Wanting those unmet childhood needs in adulthood. Looking for safety, protection, being cherished and loved can often be normal unmet needs in childhood, and the survivor searches for these in other adults. This can be where survivors search for mother and father figures. Transference issues in counseling can occur and this is normal for childhood abuse survivors. |
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#14
Dec 17, 2013, 09:50 PM
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There's a workaround to get into chat atm, but it's not pretty. Refresh your browser window on any page here (hit "reload" and you may have to clear your cache) and then choose "No popup chat."
Then, scroll down until you can see "Enter chat now" (the page is badly formatted atm, for which we apologize). Clicking on that link *should* get you back into the old chat rooms. DocJohn
__________________
Don't throw away your shot. |
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#15
Dec 17, 2013, 10:25 PM
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Okay, the Lobby room should also work (again, after refreshing whatever page you're on) as a link in the main chat menu.
We'll get the direct links working to the other rooms tomorrow. You can always log into the lobby and move into whatever room you'd like in the meantime. Sorry for this access issue that arose today. DocJohn
__________________
Don't throw away your shot. |
| buttrfli42481
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#16
Dec 17, 2013, 11:20 PM
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#17
Dec 18, 2013, 07:08 AM
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Authentication fail is a hmac issue.
Simply put, sometimes it'll be cured by refreshing the forum page - so the link's regenreated, failing that it's outside of your control. |
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#18
Dec 18, 2013, 07:30 AM
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Thanks for the explanation DocJohn. Thanks to you and everyone involved in solving the problem.
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#19
Dec 20, 2013, 07:41 AM
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The problem has not been resolved. I got the "Authentication denied" message last night on 12/19. I use google chrome by the way. This morning I just keep getting my page refreshed anytime I click on chat or lobby. Good luck fixing this issue. Computers can be a real pain sometimes.
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#20
Dec 20, 2013, 08:17 AM
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Getting a bit fed up of it myself - first I had all the authentication failed nonsense and now it just refreshes the page whenever I try to long on...wouldn't be so bad if the new chat rooms actually work, but they don't for me.
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| Reply |
This is an old thread. You probably should not post your reply to it, as the original poster is unlikely to see it.|
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