[PlanningtoLive]

All of a sudden I can't get into the chatroom. I have the current version of Java and am using XP.

On previous occasions I was able to log into the room, but for the last couple of weeks, it doesn't work. The page that states that I will be entering the room in a minute stays there.

Cookies and caches are clean.

Thanks.

[DocJohn]

Have you installed any Windows Updates in that time, especially something like Service Pack 2??

[PlanningtoLive]

Yes I did install the SP2. If that has caused this problem, can it be fixed DocJohn?

I hope so.....I feel alienated.......lol. Thank you.

Mary Alice

[DocJohn]

Yes, SP2 is well-known to cause all sorts of issues with programs that rely on Internet connections to work (IM can also be affected).

I'm not completely sure since I don't have SP2 on any computers, but I understand a new feature it has is an integrated pop-up blocker with the Web browser, Microsoft's Internet Explorer. I believe there's an option in the browser's toolbar that now allows you to click on it if you want to allow pop-ups for a specific site. You have to do that for this site, because the chat software opens up in a new window (which the browser thinks is a pop-up ad).

Try that and let me know if that works....

[PlanningtoLive]

I found the pop up blocker and put the web address in the "allow" section and also did it with the aol toolbar......all with no luck.

I still can't get in.......

[(JD)]

I had that too Planning... even thought psychcentral is on the "allow" list... I think the chat has a different address... but I got around it by clicking my blocker off for the chat room... and I get in.

[PlanningtoLive]

I did that Sky, and it still won't let me in. One more to add to my list of issues..........help, DocJohn, please.

[DocJohn]

I can't offer you any more suggestions.... just make sure psychcentral.com is in your allow lists. That's the only domain we use here. And not just "forums.psychcentral.com" but also "psychcentral.com"

[PlanningtoLive]

Thanks for your help, DocJohn.

[LMo]

Have you tried holding the CTRL key while clicking the Chat link? You might have to hold it until the Chat window actually opens, but that works for me.

[PlanningtoLive]

I tried that too, LMo. Nothing seems to be working and I don't understand it.

Kind of ticks me off. Used to work and now doesn't.

Thanks for trying. {{{{{{LMo}}}}}}}}}

[DocJohn]

One last thing to try, perhaps, is to download a new Web browser such as FireFox:

FireFox Web Browser (4.5 MB)

You may also have to reinstall Java:

Get Java (click on the "Get it now" button)

[PlanningtoLive]

DocJohn, the Java dl didn't work, but installing Firefox did..........so, thank you very much.

I still wonder why IE is having problems though.