[jmo531]

Well, I have stayed away from here long enough. I cheated though. I madea post or two that I couldnt avoid.
I had a really bad week last week. Last weekend I received my grandmothers estate papers and the information contained in it was inaccurate. Then on Monday I was followed to work by some freak and it scared the crap outta me. On Wednesday I had a meeting with a rep from CareFirst BCBS at my work and I completly and totally kinda blew it. I have been meeting with this rep for the last 4 years on a quarterly basis. This is done so any isses we have can be resolved. Needless to say, the lady is the most unhelpful and rude lady I have ever met. I do not like her and I think now, after this last meeting, she actually knows I hate her. We have had several electronic billing issues with this company and we have been trying for the last 45 days to get this rep to assist us in resolving this issue. She kept say over and over again in this meeting that either, she didnt know, she would have too look into it and that it wasnt her job. I mean she skirted every last damn issue and I had it up to my eyeballs with her half asses approach to everthing. I mean, I am there to get the job done. I dont need excuses. I need answers and resolution and I need it now. This is costing us 45,000.00 per week and Its no joke. I finally turned to her and said "YOU ARE OUR POINT OF CONTACT. WE LOOK TO YOU FOR ANSWERS". I apparently hit a nerve because she told me that she was a provider relations rep not a miracle worker and that she didnt appresicate my tone.
Now, I will admit, there was a frustrated tone in my voice because I was frustrated. As I said, we are losing money, alot every week. So I told her that I didnt have a tone and that we needed answers not excuses. Well, my boss was there and she just went on about the meeting like nothing happended and I was hurt that she didnt back me up. So much so I didnt speak another word for the entire meeting.
After the meeting, my boss didnt even call me in her office to talk about which really ate me up cause she knows I was upset. 2 hours past and finally I went into her office and recanted my view of the meeting and she said that it could have been interpreted both ways. I was PISSED. I left her office and went to my office, closed the door and cryed my eyes out for a good half hour. I had to tell 4 people to leave me alone cause I just didnt want to talk about it. I was hurt that my boss didnt back me up. She knows me. She has worked with me for 4 years I dont fly off the handle needlessly without reason. So I left work. PISSED and HURT.

I get a call as soon as I walked through the damn door and its my co worker and best friend asking if I accidently picked her cell phone up and took it home. I told her no, of course not. She said that she beleives it was these girls at work that hate her (the same one's I had a problem with before). BLAH BLAH BLAH...bottom line there was a big blowout with my friend and these other co workers and they were all called in the big bosses office and they all got their asses chewed. So you see it was one big crappy week.
My friend left work early on Friday and she said her nerves were shot. She has seen her doc for anxiety for the last 3=4 weeks. They finally put her on some AD's. I told her that was probably the best thing becasue she is having professional and personal problems right now that have really impacted her badley. I could go on and on. They never did find the phone. She called and made a police report.
To top off the perfect week. I came home on Friday with no phone service cause of the new construction, they cut a fiber optic cable and cur the phone lines and I had no home phone or internet. Just my cell. So, this is why I needed a break. I feel like I'm falling apart.
I did get the issue with my boss resolved. I talked to her the next day in her office and she cried. She said that she knows she hurt my feelings by not backing her up and that she was sorry but the rep is our only contact with that company and she wanted answers. I accepted her appology because I hate grudges and its better to let go.
Well thats all I have to say about last week. Except, Im sure glad its over.

LOVE TO ALL. I'm BACK

Please excuse all typos I was in a hurry.

my goodness! that was a horrible week..but it sounds like you did pull through and your boss apologized...my boss sure wouldn't do that...i'm glad you made it through to the "other "side"....love, pat

[vacantangel]

Jen, you've certainly had a very rough time lately. I hope this week brings better things for you and certainly less stress. I'm glad you're back to posting, obviously you can see that I am too after a 1 wk break other than a couple of posts. I am glad that we were keeping in touch every day via PMs during our non-posting periods, except for the couple of days that the cable was cut.

Anyway, glad you're back and hope things run a lot smoother for you.

Luv ya!!!

[Mahali]

Jenifer,

I hope you get some relief in sharing that bad week and in knowing that it's finally over. I bet it felt like it was a month or two long !!

I am glad your boss apologized. It sounds like maybe she is at wits end also. How frustrating.

Here is to a better week ahead. Hope you have one.

Take care.

place

[jmo531]

Thanks!!!!!!!!!

(((((((((((((((PAT)))))))))))))))

((((((((((((((((((((AG))))))))))))))))))))

(((((((((((((((((((((PLACE)))))))))))))))))))

Last week was like a nightmare I couldnt wake up from. Horrible. I'm still have some left over 's but trying to keep it behind me. I dont like it when I'm consumed with negativity. My whole outlook on life changes and it scares me when I feel that low. I needed a break and now I'm back.
AG, I loved keeping in touch via PM. You let me talk and vent and for that I am thankful. Your a great friend dear one. Thank you for all your support.



Thank all of you for your understanding.

[vacantangel]

Jen, I also consider you a dear friend and I certainly missed our conversations when the construction guy cut the wrong cable. ugh!!! I was sooooo worried about you. I just didn't know what to think. I was so relieved to finally receive a PM from you yesterday and find out you were ok. I love talking with you via PMs and you can vent all you want. I'm always here to listen and offer my support in whatever way I can. You have also certainly listened to me and given me your loving support and for that I'm always grateful.

[Myzen]

Hi jmo,

I'd like to make a practical point about your experience with the company rep.

In a situation like that, where a rep isn't helping you, they know full well that they are not helping you. They are covering their own tracks.

From a point of view of personal psychology I've found that as soon as you know that a person is deliberately blocking you, there is no point in pursuing a reasonable argument with them. They are not on your side. It looks like both you and your boss needed this person to help you out, and this wasn't going to happen.

The trick in keeping down your own stress is to realise as early as possible when you are being blocked and work round the problem in another way. This usually means going around the person, either by finding someone else, or by finding a weakness in their strategy. It's a case for Machiavellian games, but not for letting them hurt you personally.

I have had this kind of situation loads of times in workplaces and I've never known a case of a stubborn and unhelpful person coming onside; they are like gatekeepers, and we just have to defeat them.

Also, when companies have too many gatekeepers, it's a bad sign about the company themselves. Why do they need the defences?

jmo, this workplace stuff is not your own issue, it's just work and your health comes first evert time IMHO.

Good thoughts to you, Myzen.

[jmo531]

((((((((((((((((((((((MYZEN)))))))))))))))))))

Thank you so much for your post. Sometimes I need to be reminded that "work is just work". I really have a hard time with that. I always have. The rep from the insurance company is a lost cause. I'm giving up there. She has never been any help so I dont know why I expected it to change.
Your posts always put things into perspective for me and I like that, alot. Thank you Myzen. Take care of your self.