Our Chatroom Problem, Please Read

It seems like this problem that some of you are having getting access to the chatroom is growing fangs. First, please let me apologize for the inconvenience it's caused, I know how important it can be for a great many of us to be able to chat with our friends. But, (and there's always one of those, yes?), the problem is possibly on your end, and not with the chatroom itself. Boy. I hope I don't have to eat those words. Working in the beautiful Silicon Valley, I have access to some excellent minds who may be able to help me solve this problem. What I need from you is some info to determine if there is any commonality among you that will give us a hint of where to start looking. I'm going to ask you some questions. Please try to type in your answer next to it's question and post it back to me. I'm going to print them out in hard copy. If you don't know the answer or where to look for an answer, let me know and I'll help you. Here we go:

Are you on a dial up modem?
If so, what speed? (14.4, 28.8, 56k)
Who is your Internet Provider? (i.e. AOL, Netzero, etc.)
What OS do you use? (Windows, Mac)
What version is it? (Windows 95, 98, 2000, XP, whatever Mac uses, sorry, I'm a Windows guy)
What browser do you use? (Internet Explorer, Netscape, etc.)
What version of browser? (login to browser, then click help, then click about ****)
And what SPECIFICALLY, if any, error message are you receiving? (if you don't remember, try to login to chat and then write down the message word for word including what letters are capitalized, and which are lower case)

Please understand this is no guarantee that anything that I and my cohorts come up with will fix the problem. All I will promise is to give it my best shot. I need at least 3 replies, 4 would be better, 5 would be gravy. I will under no circumstances be asking for any personal info. And I'll need 3-5 days to work on this, so I ask for your patience.

So, I await your replies. Have a good weekend y'all!

Greg

Tks BP I was hoping DocJohn wasn't having to do this himself.

See my info under his post, but add 56k as speed. (Usually runs at 52)

<font color=blue> Character is who you are when no one is looking </font color=blue>

You're very welcome! Ain't computers grand???

Greg

Responded under DocJohn's post, Greg.

Thanks for your help.

Mary Alice