How to get my bill fixed?

My therapist billed my wrong insurance a number of times almost a year ago. They are not fixing it. The clinic is supposed to be sending me monthly bills to my house. I’ve never once been sent a bill. I’ve gone in and asked for a bill. It says I owe about $350. When it really should be about $160-$200. I have tried multiple times to get them to correct this. I have tried calling billing. They won’t return my calls. I have tried going in there. The secretary says she will have the billing guy call me. He never did. That was last April. I tried talking directly to my therapist about it. She refused to do anything about it and said it was a billing issue. I finally caught up to the billing guy in person who said he will take care of it. That was a few months ago and I still have not received a bill.

What should I do next? I have tried complaining to someone, HR maybe, about a doctor I saw and she sounded really concerned but never got back to me. I mentioned the bill and I immediately got a call back from billing, but 8 months later and still no bill. I am getting ready to close my case completely with this clinic, but I am being giving the run around and it’s frustrating.

You have every reason to feel infuriated and frustrated. Is it possible to go to the insurer who is being billed for copies?

Sounds very frustrating hugs

The practice where my child saw a therapist years ago screwed up the insurance reimbursement and then tried to make me pay for it. By then my child's therapist had left the practice so I didn't have an ongoing relationship with them. I just didn't pay the bill; I wrote them and said I wasn't going to pay it and they said they'd send it to collections. I thought given the amount, it would cost them more to do so and even if they did, I'd just ignore the collections and my assets are basically protected from any claims so I don't care.

If I were you, I would write back and say that you do not owe that amount and you won't pay anything until the bill reflects the proper amount. I did file a complaint against the therapist but at least in my state, they don't handle insurance "disputes." That therapist charged me for sessions that had been reimbursed by my insurance; I thought that was insurance fraud and they should care about it.

Send a letter very clearly denoting that you won’t pay until you receive a bill that shows xyz. Send the letter with return receipt, which will force the office to acknowledge it and that protects you from any claims of their never receiving it. Then put it out of your mind until or unless you receive the bill in the format you need.

Your state has a department which deals with insurance complaints. You should be dealing directly with the insurance company by now and you should tell them that you will report them if they don't straighten out the billing with your doctor's office. Tell your doctor's office what you are planning to do.

This thread was from November. I abruptly left the clinic last December. It’s their problem now. I guess I got out of paying a $300 bill because they never sent one or called about it. I have no idea what happened but I’d be foolish to find out.

keep checking your credit report.