[ladytiger]

I am now out of training with my new job. Lots of info and note taking, self studies, **** was breezed over that didn't help us much. 5 weeks of training longest I have ever done for a job and yesterday it was over. We had proctors helping us on the calls and where to search in the knowledge base most of them you will find and others there won't be an item.

On Thurs, the proctors and performance coach noticed I was having a hard time finding a knowledge item plus finishing up a ticket. Yesterday, the coach scared me when he tapped me on the shoulder wanting to speak with me privately - yes I had tears in my eyes like I was gonna lose my new job. He asked what am I struggling with and told her the areas I was having issues in. One of the proctors spoke to me for an hour about the issues I am having. I am sorry, my English (first and only language) isn't so great, I suck at explaining, and my confidence is ****. For the past couple of weeks, in the beginning, I was doing fine and later in the week(s) I was ****ing up bad.

Since then, **** was going downhill as to what I was suppose to explained. I am doing tech support (2nd tech job) for a large insurance company and we get the insurance agents calling in asking questions same with other departments calling in needing assistance. There are different situations for each and I don't want to give someone the wrong info already had a few who've gotten angry with me one told me I didn't know what I was doing! ****, I am new yet she didn't know that and we were told we don't have to tell them that.

I was in tears all day at work pretend to put on a happy face. I don't know what I am talking about on the complex issues, **** is being recorded on the computers and calls, etc. They want to help us succeed which is great and I don't mind taking the help at all! I took notes, but that means nothing until you do it in real time. They say oh it's easy, no it isn't. This is a corporate job completely different from when I was working for a community college polar opposites! Hard to read/study during down time especially when the calls come in a lot. We were not allowed to take any of the materials home to study all internal stuff stays at work plus I suck at taking notes and 90% of the listening in class didn't retain it.

I have always been the slowest one to pick up learning material(s), always tutored, and the worst part I have been told in my life that "I wasn't meant to either learn xyz" or "you are too slow to learn the material." No, they didn't say that at my new job. I have been pretty frustrated for a couple of weeks and can't believe they are turning us over to the wolves on Monday. We can IM a group to point us to the right item but no assistance like really?!

Sigh. I have no intention of quitting I just don't want to be a wreck on Monday for 8.5 hrs. The proctors were saying how I was being dependent on them not on some of the days where I got it! I damn sure have no intentions of ever going back to part time! It almost took me 2 years to get a full time job plus going on over 30 interviews in a year to get somewhere. I have plans to move to another city as my money goal is getting closer. I am very grateful for what this new job has to offer. My explanations to clients sucks, I wasn't great at explaining in my previous job, nor am I great at open ended questions - I am all over the place! I damn sure don't want to be in that unemployment line again!

A long term employee said it took her 8 months to get her job down packed which I believe her. tech jobs are not easy to grasp in the beginning this isn't slinging burgers where you can pick it up in a few days. I might talk to my therapist about this on Monday after work if there's time and might also talk to a college counselor about this as well. Yes, I wanted something completely different that wasn't part time anymore with very limited access to getting a job giving me complete access full time and benefits. I just need to keep pressing and keep going forward that I came this far with the money and job skills I made/built so far.

Sigh. I just needed to vent badly maybe someone can lend me their insight? I have always had a very hard time picking up any type of learning/skills, always dependent on others for help all the time (instead of figure it out first then ask for help when needed), and just beating myself up. I just don't want to be viewed as a failure by my fellow trainees or myself. I can do the job it's getting down this **** is the hardest plus my keywords for searching sucks too. I want to do a damn good job knowing I know what I am talking about I have too many uhh's and umms when speaking to the clients. I can't seem to be sure of myself if I don't know what the hell I am talking about.

[skeksi]

I can sympathize. I've been doing some tech support stuff at work and it's had me in tears a LOT.

You're feeling a lot of pressure from your trainers and from yourself. It sounds like you can find a lot of weaknesses in your work--but you can't change everything at once. I'd suggest, MOnday, choosing one thing to focus on during all your calls--one thing that would help satisfy your supervisors, like taking the time you need to find the right information, or getting the information about one specific area correct. You can't fight a war. On all fronts, you've got to choose your battle.

And don't forget to give yourself credit--for your willingness to be honest with yourself, for your desire to do well, for your willingness to learn.

[Skeezyks]

Hello ladytiger: I'd like to compliment you on your determination! I think the insurance industry can be especially brutal. Years ago, I worked as a rehab specialist working with persons who had sustained work-related injuries. I had allot of contact with the insurers. A few of them were cordial. But mostly they were just downright mean. And if you were new, they'd eat you for lunch. You didn't even have to tell them you were new. They could smell it! As time went on, I gradually figured out what I was doing, although I never did become very good at it (no killer instinct.) Anyway, I just thought I would share that tidbit with you. I wish you all the best in your new position!

[ladytiger]

Originally Posted by skeksi

I can sympathize. I've been doing some tech support stuff at work and it's had me in tears a LOT.

You're feeling a lot of pressure from your trainers and from yourself. It sounds like you can find a lot of weaknesses in your work--but you can't change everything at once. I'd suggest, MOnday, choosing one thing to focus on during all your calls--one thing that would help satisfy your supervisors, like taking the time you need to find the right information, or getting the information about one specific area correct. You can't fight a war. On all fronts, you've got to choose your battle.

And don't forget to give yourself credit--for your willingness to be honest with yourself, for your desire to do well, for your willingness to learn.

Yes, they said you are not gonna learn everything at once which is true so why the need to let us go from training when they were suppose to let us go in Dec? When I got scored, I lacked building the relationship with client(s), empathy, letting them the next steps and educating them, a couple of other things. There's the main part that needs to be corrected.

When I am working on an issue, I don't do small talk I concentrate we can talk afterwards. I don't know what else to ask the clients, we can do small talk just don't be on the phone with them for a long time. Of course, I need to keep working on my phone skills hard to maintain conversations on the phone (hence is why I text a lot).

I hate pressure I never thrived from it and hate being graded on performance puts more added pressure on me. Those knowledge items are not always ready to find it's not like google search. I am always the one who needs help the most.

[ladytiger]

I just got let go of my job today as I was getting ready to go to lunch!! Performance coach made it worse by putting a lot of pressure on me and coming to my desk a lot. I almost charged a client's customer twice but was able to get out of it. Why is insurance questions being mixed with tech?!? I know with a couple of the depts those were 60-70% of the calls I was out of training last friday (should have been dec 5) and on my own today. I was fine in the early morning this was my 2nd tech job this **** ain't easy! The employer said they want us to succeed, really? But you fired me? I'm sorry since I am a slow learner I don't have a lot of tech jobs underneath me and if I did I would know how to probe questions and give long pauses of silence on the phones!

Today's goals for myself was to work on the above in my first post getting down the customer service stuff a little bit at a time. I'm sorry but wanting us to learn this **** at once is not possible we were told you are gonna learn everything at once! How embarrassing this is in front of the other new trainees. I was told by performance coach to wait a couple days to get in touch with the staffing manager to make an appt about other assignments and talk to my recruiter.

Takes a really really good 5 yrs to get the tech stuff down and I have never worked for an insurance company before. I told him that I came from a college environment with zero monitoring on everything etc he said this segment you guys are in is the hardest and told him the recruiter made it sound like the position is simple! nobody said anything about answering bank questions etc i took the notes asked ?s etc geez I couldn't seem to excel academically back in school guess that's why I don't seem to excel in a classroom environment!

Means nothing you need the real time experience. Man, I was looking forward to moving being on my own I am still stuck with my damn *** parents I don't have anywhere to go no shelters absolutely not! I need another assignment like now why is it when I make a goal(s) something always ****s up and I gotta keep restarting over again? My therapist said a lot you need to leave your environment it's beyond toxic **** now I can't believe my money will be depleting again. Get to hear this from my parents a lousy failure, always planning on my failure, will never amount to my brother!

Wonder if this back fired on me my ex lost his job within a short amount of time and me losing mine is a very short amount of time!

in tears....

[hvert]

I'm so sorry this job didn't work out for you -- it sounded really stressful

[ladytiger]

It's a great job I just hate pressure. I could never seem to excel under pressure it just made **** worse there's hope I can still get another position within the company. I just didn't agree with their decision making if I was so terrible, should have pulled me out of training not wait until they fed us to the wolves!

I hate being treated like I am stupid and incompetent just because I am a slow learner not sure how the other trainees are doing but that's some bull towards me. I have always felt for years why am I the slowest learner and the one who is always picked on, never up to par for someone's standards, while others seem to be doing much better than me? I was always treated like **** but the employer didn't treat me like ****.