My drawer at drive thru was $91 short this past Saturday

This is true. A lot of places like where Ruby works usually will work with case workers and whoever else. It’s up to the work place to make accommodations if they want to hire people that have certain limitations. For Ruby, being on the drive thru window during a super busy time may not have been the best decision for them to make. Granted, Ruby should be held accountable for mistakes that she makes. Seems like she has been working in fast food for a long time, BUT..the company is also responsible if they aren’t doing what they need to do on their end to accommodate Ruby’s limitations.

Ruby.. maybe you want to speak with your caseworker..like I said in my other post and maybe check labor laws for your state. I think it might only be helpful for you if you have all the information you need before your manager speaks with you.

He knew it was an accident bc he checked footage and so I was able to finish my shift.

Every job I have had and at the time of every hiring meeting I have given, there has been a Terms of Reference to sign outlining the duties, responsibilities, and expectations of the position. This includes for those with special needs (with whom I have employed successfully and had a wonderful relationship with).

Ruby, are you aware of the Terms of Reference of your position? Do you remember signing one or having someone in authority of you signing on your behalf? Has anyone sat you down and listed off to you your duties and responsibilities? What of your advocate? Have they participated in such a discussion with you? THis is something then you should be getting your advocate involved in. There needs to be ironed out a list of duties accordingly.

I still think that at some point mcdonalds is going to say enough. having an employee with special needs does not give that employee an unlimited amount of mistakes and free reign to err. how many times have we read about emotional outbursts and mistakes? I think they have been more than forgiving. what exactly does the life coach do? at some point enough is enough. is someone without special needs did some of these errors in judgement they would be long gone. it seems like every few months there is a new incident.

So I finally got my ***** together and am behaving myself. Then I unintentionally gave the customer back his $100 PLUS his correct change. That doesn't change the fact that I had good intention and tried my absolute best to do a good job.

Keep aiming for having your act together! It will payoff well for you! 😀

Keep trying ruby, you are showing improvement and honest effort and that’s something to be proud of.

Honest mistakes happen. Your supervisors are probably taking this matter up with hr. Depending on company policy, you will probably be written up. They could make it an automatic final warning since it was quite a large sum of money.

How about bringing up the fact that your company is accepting large denominations of cash. Every drive thru I have been to does not accept bills more than $20.00. Even pizza delivery does not accept $50.00 and 100.00 cash.

This will decrease the margin of error for you and your co workers.

Good luck to you. I hope it all goes well.

The GM is giving me cold shoulder. He's a lot nicer to everyone else than to me. I already feel like crap about losing that much $$$. He added to it by giving me the silent treatment. And when he's not ignoring me, he's snapping at me here and there. He never treated me like that before even though I had made other mistakes.

So he saw for himself on camera that it was an accident. AND I sincerely apologized and showed remorse. He still treats me like I'm invisible.

I'm sure macdonalds can well afford to lose the money. Why don't you look for a job where you won't have to do things you find stressful.

The guy who kept it was low life.someone did that to me too but it was only 30 pounds. I paid it back. At the same time money went missing nothing to do with me but my shift. the guy before me stole it at shift change. he was low life. i told the boss i would not pay that back as i did not take it. she knew i did not take it

keep trying to succeed

is the guy who took the money on camera?

I don’t mean to be insensitive but if your manager talked to you about this then how was he treating you like you were invisible?

the customer is on camera but he isn't to blame. he placed an order, got served and left. he might not have even known he received extra $$ at the time (how many of us just toss the change into the bag and never look at it until later?) once he realized it should he have returned it? yea, in a perfect world. but he is under no obligation to. he isn't the bad guy. you can't run his license plate and hunt him down for change.

how do you know if he knew or not? I would know. I cannot see someone getting the change plus the original 100 dollar not back and not noticing. OP said "while I gave out change I also simultaneously gave the customer back the $100"

He would be under obligation if he had any decency. And it may be an offence if he knew that he got too much change and could be the bad guy.

see this Is it illegal to keep found money? | Interesting Answers

I think its important to point out that Ruby has struggled with her jobs and seems to be trying to rectify any mistakes. I feel like her reaction to this situation might be magnified due to her underlying issues.

Ruby this is not a social club and your manager doesn’t need to spend any time talking to you if job task doesn’t require that. Just focus on your job

He had talked to me somewhat less. I was so worried about my job that I harped on that as a distraction. And I neglected to mention that he already forgave me that SAME day he found the shortage.

I did get called in today. While working, I asked him how many days he has me on next week's schedule (not come out yet). He said prolly 3-4. I still have the job but I won't be handling cash for awhile. I actually asked not to handle cash. He said they'll train me in kitchen sometimes.

#gratefulbeyondwords

how many times has anyone here gotten their food order & tucked the change into the bag or pocket & just drove away? the guy may not have even looked at the change at all until he opened up the food. seriously, the issue here is NOT the customer. also it is NOT if he is required to return the $$. it would have been nice if he returned the cash...but he didn't or not that we know of..perhaps he stopped in at a later time, we just don't know.

i disagree.the issue is partly the customer if he was aware. if he was decent he would have done so and that would have a bearing.

anyone who would not see that amount of money should not be out alone. He would be required to return it in the UK possibly the USA

if he stopped in he did not return the cash
i would notice that much money

Who wouldn’t not notice extra 100 bill given to them?

I find it very difficult to believe a person would not notice that. The meal was about 9 dollar i think? So in stead of getting back approx 91 he got approx 191. Even getting the 100 dollar bill alone would be noticed. You could not hand in 100 dollar bill and expect to get it back with several other bills

Do you feel like you are being discriminated against?

I agree! I watch my assistant manager being force to pay out of pocket because the training assistant manager stole money from the cash register and we couldn't prove she stole the money.

there is a difference between stealing money and handing out money to a customer...again it would be great if the guy returned it but he didn't
say what you want, he is not the issue in this incident...if he was given $5 or $100. he did not ask for it it was an employee mistake. who knows their state laws about returning overages from stores? I don't. I would return cash but that is who I am. again, this customer may have just grabbed the cash & recei.pt & stuffed them into the bag, he may have been picking up lunch for someone else & they got the bag & change, or he knew & didn't care & thought bonus. we don't know. not the issue. did he have kids in the car? a dog? distractions.

ruby he talked with you, what more do you want from him? you made a large cash error...he isn't going to say you are the best employee in the place..accident or not. what exactly do you think you deserve or need?

not trying to be harsh but it he spoke with you already...

True story

While making a trip to Florida last year my husband and I always do drive thu because our dogs travel with.

Anyway we got off exit # who knows after driving for the first 7 hours. We paid and drive off back on the interstate.

We just started eating our food , finished up and I was cleaning the wrappers napkins etc and we were given 40.00 more change than we should have.

So there was no way for me to back track 20-30 miles of interstate looking for the correct fast food place at the unknown exit#

I figured someone would get into trouble and yeah I felt bad but it’s only takes seconds to recount paper money.

Ruby, regardless of what happens when ever you are dealing with money just take those literal few seconds to recount.

Hope this all gets out and in your past quickly and you can continue to do your job well.