[Evening]

I have suddenly found over the last 2 days that I can't get the forums to load on Mozilla. The page just keeps loading and loading but nothing comes up on the screen. I've tried different ways of entering the forums but it won't work. I'm having to use Explorer which obviously gets the forums up, but it doesn't work well as because whenever I click a page it will load it up as it was hours earlier and I have to refresh the page to get a page with new comments up. Hopefully all that makes sense.
I was just wondering, is there anyone who can tell me why the forums won't work on Mozilla and how I can fix it?

[(JD)]

Please look at the other threads about chat issues..but I am very curious if you were able
To enter chat before, what did you change? Was there a recent update? Can you restore to
a former spot and get into chat?

Sent from my iPhone.

[serafim_etal]

Originally Posted by Evening

I have suddenly found over the last 2 days that I can't get the forums to load on Mozilla. The page just keeps loading and loading but nothing comes up on the screen. I've tried different ways of entering the forums but it won't work. I'm having to use Explorer which obviously gets the forums up, but it doesn't work well as because whenever I click a page it will load it up as it was hours earlier and I have to refresh the page to get a page with new comments up. Hopefully all that makes sense.
I was just wondering, is there anyone who can tell me why the forums won't work on Mozilla and how I can fix it?

I am using Mozilla and have no issues with the forums...have rare issues with chat. Are you running the most up to date version of Mozilla?

[Christina86]

Evening, what version of Mozilla are you using?

I'm using the most updated version of Firefox and haven't had any problems. However, early mornings can be an issue, because that's when the server is doing its work to keep the forums running smoothly.

Have you installed any add-ons lately, or changed anything else on your computer? Is PC the only site you're having a problem with?

[(JD)]

http://forums.psychcentral.com/showthread.php?t=171843

Please know that many of us have issues with chat...and there have been many discussion.... maybe the simple explanation of a pop up blocker will work for you?

[FooZe]

Originally Posted by Evening

The page just keeps loading and loading but nothing comes up on the screen.

Two questions, Evening:

1. Presumably there's a "status bar" at the bottom of your Firefox screen. What does it say while you're waiting for the page to come up? When my Firefox (2) loads a new page for me, the message goes through several stages such as "Looking up...", "Connecting to...", "Waiting for...", "Reading...", and maybe others that I can't think of right now. You might want to try comparing pages that you can get to with pages that you can't, so that you see how the messages differ.
2. If instead of forums.psychcentral.com you go to the front door, psychcentral.com, what happens then? Can you get to any part of the Psych Central site besides the forums -- articles, etc.?

is there anyone who can tell me why the forums won't work on Mozilla and how I can fix it?

I hardly ever use anything but Mozilla (Firefox 2, occasionally 3) and I've rarely had any difficulty getting here. I'm guessing that some setting on your Firefox isn't right but I couldn't even guess where to look without more information.

Do you mean, by the way, that the forums were loading successfully for you until a few days ago? If so, did anything get changed on your system at that time?

[serafim_etal]

Originally Posted by (JD)

http://forums.psychcentral.com/showthread.php?t=171843

Please know that many of us have issues with chat...and there have been many discussion.... maybe the simple explanation of a pop up blocker will work for you?

My issues with chat are extremely rare and usually solved by simply trying again. I think the OP is having issues with the forums though...not chat.

[Evening]

I'm not talking about issues with chat, I meantabout issues with the forums in general. but I just tried it on Mozilla now and of course everything works fine again after I ask for help! So sorry about that. Basically what the problem was is that when I tried to open the forums, the site wouldn't come up, the page would keep loading and loading but nothing opened. It kept happening for 2 or 3 days, while every other website worked fine. I could get onto the PC SITE, but not the forums. Sorry if my post didn't make sense, it was hard to explain. I don't know what was causing it...

[Sabrina]

I experience exactly the same thing with Firefox. One day will work fine then I will have 3 days of not being able to access the forums at all (and I don't use chat either). Internet Explorer 7 does the same thing though so between the two browsers, I am often not able to access PC. Frustrating but it has been months now and I try and live with it.

[venusss]

sometimes when you cannot load PC, it helps to restart the internet connection.

[Evening]

I did that, I even re-started the computer. But everything is fine now anyway.

[(JD)]

Sorry for my confusion. Anything else I have to say might involve administrative issues and that discussion isn't allowed here.

I never loaded mozilla onto this new computer, but had tried using both on the other(s) with the same results of late.

Good to hear it's fixed for you... isn't that always the way? I often make it a point to ask someone quickly so I have the solution quickly

[venusss]

well, but the forum has been wonky lately. Administrative or not, can it be adressed?

[FooZe]

If the problem comes and goes it's probably not a browser setting, since that wouldn't change by itself every few days.

It's possible that it has something to do with internet issues on your way to PC, though I don't understand why one browser would be able to connect successfully when another couldn't. Just out of curiosity, what are you two seeing in the status bar when the problem is happening?

Did you happen to see what DocJohn posted last time we discussed slowdowns?

----------- Too much tech info, probably ------------

Long ago, at another site using very different software, I discovered that it made a difference whether people arrived there with or without a "www" in the site URL. Either way would get them in but it would also set their login cookie to that version of the URL. If they clicked on a link that someone had posted using the other version of the address, they'd find themselves mysteriously logged out. It seems unlikely that anything like that would be happening for you in this day and age but in the interests of leaving no stone unturned, would you mind checking whether you're using exactly the same URL for PC on both browsers?

Once (also long ago) I suddenly found myself unable to connect to the Internet. It turned out that there was a setting (in Windows, not my browser, I'm pretty sure) for what nameserver to use for looking up the routes to websites. Something (malware, perhaps) had changed it to something that wasn't even a nameserver. Resetting it to let my ISP choose the nameserver cleared up the problem. I think the same setting affected access with all browsers, so that probably wouldn't be your exact problem either.

[DocJohn]

I'm very sorry to hear of your problems with accessing the forums. I use Firefox all the time and never have experienced the same problem you're experiencing, so I'm not sure it's specific to Firefox.

There are so many individual variables between people who come here, as you can imagine, it's near impossible to properly troubleshoot each person who has a problem individually and personally. Over 50,000 people visit us everyday, so you can imagine we do a lot of testing -- both internally and externally -- to ensure the site is working continuously and reliably. Including the forums.

We use all different browsers. We have staff that access us from all over the world, with different Internet providers and different operating systems. We use both a variety of automated systems and services, as well as manual checks. Each and every day. If there's a problem on our end, we're aware of it long before anyone posts here and correct most things within a few minutes.

There have been, in the past 2 months, certain upstream provider network issues that we've been keeping tabs on. But these issues only affect performance, not accessibility of the site. We hope these will be resolved in a few weeks with the installation of some new networking equipment at that provider. But this would not prevent anyone from accessing the forums today.

I wish I could solve people's issues with accessing Psych Central... but the reality is that we can only do what we can to help people. Reboot. Try a different web browser. And if all else fails, contact your Internet service provider -- there may simply be an issue between them and our network that actually requires attention on their part.

DocJohn

[(JD)]

And if all else fails, contact your Internet service provider -- there may simply be an issue between them and our network that actually requires attention on their part.

Now that's a new thought I hadn't heard before...

exactly what shall I ask the people in India?

[sabby]

Ask to speak with someone who English is their first language.

All here from India will certainly appreciate the comments.

[sanityseeker]

You took the words right out of my mouth Byz.

[sabby]

Sorry you took my comment the wrong way. I was not meaning to insult anyone from India. I have had to speak with them before and had major difficulty because of the language barrier. I nicely asked to speak with someone who's first language was English because of the difficulties we were having. The individual was not upset with me and was very kind and put me through to someone else, and I was sure to thank them very much for the assistance they were able to give me.

[venusss]

so a lot of people have bad internet providers? I can access the whole internet, it's this forum that I have to restart my internet connection for.

[DocJohn]

Yes, indeed, especially in other parts of the world. Internet service providers vary widely by quality. Ask them to perform a traceroute to our servers here and see if they can see any problems with the route...

[venusss]

well, I have free wifi from my school (and no, they don't block any sites besides torrents). But I am not the only one with the problem. However, PC is the only one of the numerous websites I have problems with. Me and other users.

and "other parts of the world"? yeah, true, wifi is kinda bad to catch in my dugout. I think I should start sending smoke singals to my Internet provider that I am unable to access one site.

[Sabrina]

I am also starting to believe that it is my internet service provider and not the browser that is causing the problem. My only confusion is that it is only with PC and not other sites. Why would the one site be singled out? Either way, I am eventually going to contact them, I just haven't done so to date because PC is so private to me.

Today was super fast, but I was unable to view pictures. Can never have it all.

[venusss]

Originally Posted by Sabrina

I am also starting to believe that it is my internet service provider and not the browser that is causing the problem. My only confusion is that it is only with PC and not other sites. Why would the one site be singled out? Either way, I am eventually going to contact them, I just haven't done so to date because PC is so private to me.

Today was super fast, but I was unable to view pictures. Can never have it all.

If it's one site that has problems, it is most likely problem of the site. And when the problems occur only sometimes, it is most likely problem with the server.

Please can this be looked into? I've seen quite big forums go down because of problems with server.