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#1
Sep 22, 2006, 01:09 PM
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Grrrr!! I signed up with Vonage (the high speed internet phone service) a few days ago. They told me that my area code was available and that I would be able to send and receive calls on my home phone at no long distance charge. WRONG! No one can call me in my area.. and I mean NO ONE. They set my new phone number as a number coming from a city nearly 400 miles away!! So anyone that tries to call me would have to call long distance. My neighbor can't even call my house without dialing long distance! I'm so mad! Then, (after thy already lied to me about the long distance thing) they tried to make ME pay to have the line disconnected.. $40! Mercy me... I swear I coulda spit fire at that point!
So, now I am switching BACK to my old phone service... and that's gonna cost even more money.  At least I can say.. LESSON LEARNED! 
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"There are things we need to forget and forgive, Sometimes we have to try and shed the damage we don't need." Silverchair- All Across The World |
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#2
Sep 22, 2006, 01:17 PM
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Eeeeeeeeeeks .. I am so glad I never went with them.. I had thought about it at one point last year.. Just thinking about doing cells right now and quitting our regular phone to cut down on expenses
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#3
Sep 22, 2006, 01:17 PM
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So, should I get in an orange van and throw a box at your head?<g>
Really, sorry to hear of your hassles,  I guess if it sounds too good to be true, it really is!DJ
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Peace, DJ "Maturity is nothing more than a firmer grasp of cause and effect." -Bob "and the angels, and the devils, are playin' tug-o-war with my personality" -Snakedance, The Rainmakers |
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#4
Sep 22, 2006, 02:23 PM
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Hi Jenn,
That's the stupidest thing I've ever heard a phone company doing to somebody. What jackasses!!!! Sorry about this happening to you and it costing you so much money. |
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#5
Sep 22, 2006, 02:24 PM
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PS. I like your new picture-you look really pretty but you also look soooo sad.
 (((((((((Jenn))))))))))))) |
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#6
Sep 22, 2006, 02:58 PM
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That is so terrible!!!!!!!!!!!!
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#7
Sep 22, 2006, 03:15 PM
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Gosh Vonage sux for that! Why didn't they assign you a local area code?????????????????????????
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#8
Sep 22, 2006, 06:20 PM
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MP, that happened to me. Call them and pick a number in your area. It's easy to transfer the number. They'd done the same thing to me. They assumed that because it was in the same area code, it wasn't long distance...wrong!
GL. KD
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#9
Sep 22, 2006, 06:36 PM
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communications giants who don't know how to communicate.
I am bald with frstration myself. Keep working it. If you get high enough up maybe they will dismiss the charges.
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#10
Sep 22, 2006, 06:58 PM
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I also subscribed to Vonage when I moved a couple of months ago. I also had to choose an area code other than my own. The phone worked for one day....ONE DAY... and then it wouldn't work no matter how many times I tried to reprogram it. I spent hours on the phone with Vonage and my cable service, and both blamed each other. I sent the Vonage thing back and cancelled the service.
Like Davey or someone else here said, if it sounds too good to be true... Patty |
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#11
Sep 22, 2006, 07:48 PM
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I've not had one issue with them. There was something I had to check with my cable company to make sure it would work. I did. I received the stuff and started using it immediately.
The only issue I had was the number (I changed my number instead of keeping the old one), and that was resolved with one phone call and initiated immediately. They've been true to their word billing-wise as well. No hidden fees, no extras...one payment each month from my checking account. Phone service, all the extras (including checking messages online), totally free long distance for $25. I thought it was too good as well, and made sure I had the 30 days like they said. It's been fine for me and it's been three months now. I'm sorry several of you have had bad experiences. KD
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#12
Sep 22, 2006, 09:35 PM
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Yeah, I did call them, KD. They said that they figured since the number they gave me had the same area code as mine that it wouldn't be long distance. When it came right down to it, they actually didn't have a phone number available for me in my area. It was just such a hassle. I'm glad you are having good results with them, though. I have to give them this much though... they were very patient with me while I was extremely angry.
 lolI sent the router back today.. and they agreed to not charge me a fee for disconnecting the line. And, they are giving the money back that was spent for the activation. So, I'm pleased with that. It just sucks that I had to pay $170 to get my old phone service back.. UGH.
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"There are things we need to forget and forgive, Sometimes we have to try and shed the damage we don't need." Silverchair- All Across The World |
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#13
Sep 23, 2006, 09:18 AM
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 I'm having trouble with AOL over their "free email" since I cancelled their service! I have no patience.
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#14
Sep 23, 2006, 11:09 AM
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I didn't know AOL had a free e-mail. Sounds frustrating, though. I also have little patience with things like that!
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"There are things we need to forget and forgive, Sometimes we have to try and shed the damage we don't need." Silverchair- All Across The World |
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#15
Sep 23, 2006, 11:14 AM
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#16
Sep 23, 2006, 01:03 PM
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Thanks for the link!
 I'm glad you got it all worked out anyway! No more !
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"There are things we need to forget and forgive, Sometimes we have to try and shed the damage we don't need." Silverchair- All Across The World |
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This is an old thread. You probably should not post your reply to it, as the original poster is unlikely to see it.|
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