[(JD)]

ok. just a wee bit of info... I finally received the ok to order new wrist splints. I called the brace office, got their fax number, faxed the prescription and a printed note about exactly what was wanted (and they have provided me with splints before.) This was a month or two ago. I need long braces with thumb spicas (support)

They called last week for me to come in for measurement, fitting. HUH? ok... they had some in stock for me. ok.

I went this morning (got lost on the way.) NOT. The request had gone from me to them but then went to the adjuster to the mother company/authorized pharmacy. No record of my script nor note... but the way it came back from the adjuster?

two (2) wrist splint with finger.

If it wasn't meant to be offensive, it would be funny.

[nothemama8]

If you have any more scrips and all notes make sure you xerox them before they leave you
Angie

[krzyk101]

Hi, Sky

I am a bit confused, (nothing new) only I am trying to understand if they were able to get the splints at your visit?

I have had a similar with my medication prescriptions, being them telling me the current Rx is still good and I have a while to get the new scripts filled with the pharmacy offering to take the new scripts and 'profile' them on their computer.. a few times of them having no record of the 'profiled' scripts on file, I now tell them that I will 'hang on' to the precriptions and have them filled at the time due rather them "profile" them only to lose them

Wishing you the best on getting your splints.

Chris

[(JD)]

No, they had to order proper splints for me... and they were going to have them mailed to me (and if they weren't right or approved by my physical therapist, then I'd take them back...) but the guy called me... they won't mail to a POB so they are being sent to the office and I will have to go get them, and then make sure they're ok with the pt.... add another 30 miles and 2 hours of energy to the deal...

MORE of small update... my dental work... THIS is a biggie..and agreed in the mediation they would authorize it all... and the orthodontist/doctor talked to the adjuster personally on the 7th, who acted like she knew nothing about it all and requested they fax her. (NOW she was on the phone most of the time of the mediation, knowing FULL WELL what was being mediated..probably more than me!) so the dds office sent fax... nothing they have called and left her 4 messages... still no authorization and my appt is for the 27th! This is a 5 hour appt... and I need to prepare for it mentally too... and now it might be cancelled for lack of legal agreement compliance???