The right way to resolve an issue?

Just wondering, when someone has hurt your feeling or done something mean to you how do you expect them to resolve it? What things should they say? What would make you feel resolved.

It depends how bad the deed is, but a sincere apology with the promise never to do it again is good. Actions speak louder than words in the end. You also need to know when to stop giving chances to someone who doesn't want to improve.

It is more up to you than it is up to the other person. If you don't choose to forgive them, then nothing they do will make a difference. You don't have to forget anything, and you should learn from the experience. When what has been done no longer has an effect on you then you have finished forgiving it.

The person should own up to what she or he has done, admit that it was wrong and harmful, ask for forgiveness explicitly "I am sorry for harming you, please forgive me" not "If you got hurt, sorry" and then accept what the person says and does next. Some actions break relationships or stop them from ever starting. The person who has harmed someone else should know and accept that along with forgiveness might come the directive "now stay away from me."