[ladytiger]

I have started training last Tuesday. It's a **** load of info and tomorrow we start working on the phones which I am really nervous about. I am nervous about taking forever to find/use the right tools to verify internal employees. I did fine on the phones for the first two days and this week later on we will be on the phones doing another segment using new tools we learned. I suck at note taking since I lose a lot of information hearing the info everything has to stay at the employer's office can't take any home. I am nervous on the day when they put us in a cubicle taking calls.

This new career is a great opportunity and I know I couldn't stay with my college job forever given the fact that my old position would go full time. Is it okay to be this nervous? Going from college job to corporate job is a huge jump for me, but I need to do better in this new career.

Also, I need to be able to have enough to implement my plan of moving to another city. I am getting paid weekly at this new job; I just need prayers that God keeps my head on straight during this new transitional period.

I am asking for prayers for my ex bf to get better he got hit by a car Tuesday crossing the street it was a hit and run. I pray he gets the money he deserves and gets better. He didn't object to me being there but told his mom what happened as he never told her, she told me he took my number out of her phone as she didn't do that. She couldn't seem to get a hold of his stepmom or father I was the only one available. Notice that lil girl of his didn't bother to go see him.

His mom couldn't believe what he did now I know he has an addiction to sex chat sites (before meeting him) and now it dawned on me how I found he had written ads from when he was on a chatroom (found it in his old room in the closet) of him looking for discreet fun didn't matter if the woman was married, single, divorced, etc that was before meeting him. Nothing about him has changed, he still puts that damn phone as his priority over anything else. He thanked me for coming I almost wanted to give him a hug, kiss, and say I love you but I knew he would have a fit on that. He looked glad yet I pretty much don't exist at all! His mom told me he cried a week ago he doesn't know she saw him crying.

His mom asked me to come to the hospital. I am glad he is still working at the job his benefits don't kick in until next month as he has no insurance. His mom said she will keep me updated on his health and it's sad she told me how he smirks at when **** is my fault she said not everything is her fault take a look in the mirror.

Yea, these are my prayers thank you.

[Thunder Bow]

You had my prayers at Spirit Mountain.

[Cat_Lover_58]

prayers going up

A prayer for you. Be still and know I am God.
.
I've done lots of phone work and had the same fears. After awhile the work becomes second nature. I ended up getting an award for customer satisfaction. You'll do just fine Ladytiger.

[Astridetal]

Praying that God will provide whatever you need.

[avlady]

i pray to God you have the emotional strength and pshysical ability to do this, good luck

[Fuzzybear]

[ladytiger]

I did so much better Thurs and Friday on the phones. I am almost there with my main goal I am so excited. I made a mistake in transferring a call to a segment that we aren't supposed to do nervous about what's gonna happen on Monday at work.

Keep praying I understand the material and be able to explain to internal customers about the process of things.

[(JD)]

Oh we all make mistakes... don't beat yourself up over it.... learning from a mistake is the best thing to share though!

[ladytiger]

Didn't know I got a response. I am not sure how I am gonna be on the floors in real time how can you explain all of this **** in such a short amount of time? Help desk support is not quick learning takes 8 mos to a year to really know your ****. I am afraid of making mistakes on another BP's end I don't want to be reliable for anything either.

I've been in training for almost a month and we still have proctors helping us. Trust me, I am happy at this new job much better than my previous job hella lot better than working in retail. My explanations, small talk, and empathy needs to be worked on I am used to telling/giving someone orders it's like getting the issue fixed is more important than me sitting here making small talk it's like we can do that afterwards (in reality I can't).

My speaking feels like my English is a 2nd language when it isn't! I'm not saying I can't do the job not sure how I can sound assuring to agents when I can't explain the damn information properly myself and by not sounding so assuring it keeps me on the phone with them even longer. Honestly, in my previous help desk job, I still couldn't get down the wording and I was there for almost 2 yrs.

[(JD)]

That they still provide proctors at this point tells us that THEY know they are needed and the training is difficult.

[ladytiger]

proctors for two weeks and this will be our last week what am I gonna do once we don't have them anymore? my explaining will still suck

[ladytiger]

Pray I get another assignment the client let me go gotta wait a couple of days so the staffing manager can put me in good standing so I can do another assignment like now/asap!

[(JD)]

Praying!

[ladytiger]

Thank you. A rigorous environment isn't for me the company offered great amenities but not worth it if they pull you out of a hat and send you out the door. I am not understanding why I still can't move and have freedom.