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I was watching a video on www.abc.com and my computer froze. The blue screen of death came up and told me that it was going to dump my physcial memory to prevent a crash. Once that was complete I attemtped to restart my computer and nothing came up. The computer could not find the hard drive nor any bootable disk.

It took 3 cold boots to get to a screen where it would allow me to restart in safe mode, normally, network.

So my first action was to access dell support and the response I got was that "blue screens are quite common". Yeah, but how many times do you attempt to start your computer and it sees nothing. According to them, nothing is wrong.

[Atredies]

Ahh yes the infamous blue screen of death. Let me give you a tip. Do not sit thru the Physical dump...when it comes up just reboot. Reach down and hit your reset button, or pull the plug. When it comes back on it should have no trouble finding it. If it continues to then you have a Hardware issue itself. Depending on what it finds or does not find it could be your Hard Drive or Controller for the Hard Drive. I'll be happy to help you with it more if you need. Just as an FYI I'm a PC specialist for over 15 years.

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Thanks, I went back to tech support because I've seen the error message "no detectable hard drive, hard drive may need to be reseated; no bootable disk" 3 times since then. They updated my bios for me. I LOVE that remote program, just connect and they fix it. Seems to me I had this problem a couple of laptops ago and the hard drive actually had to be removed, cleaned, and put back.

I hope they fixed it. Haven't seen the error for a few minutes. Thank goodness I have a five year warranty!