[PurpleFlyingMonkeys]

I seriously want to quit my job. My fiance and I struggle to make ends meet every pay check. But I just can't take it. i want to rip my hair out. I'm sick of being hit on on a regular basis. I'm sick of being touched by my co workers. I'm sick of other co workers leaving me to do all of their work when I am already busy as crap. I've been here two years, am the absolute best in this field, yet I make less than when I started (paperwork error supposedly) when people who are unqualified literally criminals are getting promotions after the first month. I've caught the GM doing drugs in the employee restroom, I get no break on any of my 8 hour shifts, I'm just sick and tired of it. I get yelled at by everyone, for things that literally are not my job even. I get cussed at, degraded, treated like absolute and total crap daily. I'm sick of it. But if I quit, we're likely going to lose what little we have.

But this job is driving me INSANE. I am getting migraines every time I work. I have never had such a strong urge to rip my hair out and run in circles screaming "NO!" No wonder t continuously asks me if I'm still working at my job, I didn't realize until now, it's driving me MAD... Well I knew that it was but oh my gosh, I didn't realize just how bad it is on me. I don't know what would be worse, being this stressed over being at work or being stressed about not having money to pay the bills.

I'm tired of faking smiles for people who are utterly horrific to me. I'm tired of being called "baby" or "honey" and getting called a "tease" when I'm not, I am just not interested in them. I'm a front desk clerk at a hotel, I'm not a hooker, and I make it well known that I am not interested in any of the men around here, my fiance even comes up here regularly, but it just doesn't stop.

I really really need away from this job. I was hoping to stick it out until a promotion came along, I'm seriously the best front desk employee, and everyone knows it, employee of the month etc, the best scores... But no, promotions go to family of the boss

BJHKWEGFEVUIWEUIFGVBUYWEJKBFGTFJKWDEVHUIFGYIO %%^&&^^&%^&$^%#%$#^&*(^&(%($&^$^&%*&(^*&*() YEAH THAT'S ME RIGHT NOW, I'M ABOUT TO FLIP THE FUDGE OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am SO SICK OF BEING YELLED AT AND CUSSED OUT BECAUSE OF MY COWORKERS STUPIDITY! FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUDGE

[Suki22]

hugs to you! I know how hard a toxic environment can be. what kind of work do you do? have you looked for other work? does your fiance work?

[PurpleFlyingMonkeys]

I'm a front desk agent at a very well known brand hotel. It's supposed to be one of the nicest hotel brands you can go to. But not this one. He does work but he's also in school so his current pay isn't much. Neither is mine.

When I started working here I liked it. Even with the occassional argumentative guest. We had a different GM, but he ended up quitting and the assistant GM got promoted and since than, it's been horrible to work here. Have no back up from management, they make things worse. I've considered looking for another job and have put in my resume at a few places but I don't have a license or a car (medical reasons) so my time to look is limited as I have a 4 year old daughter and can't drive myself. I'm stuck, but I have to find a way out. I can't take it here. I've got such a severe migraine, and I get them all the time being here. It's horrible.

[Perna]

I would just call the other hotels in the area, think of other "front desk" sorts of activities?

http://www.stepoffice.org/index.php?...detailjob&id=8

[brackenbeard]

I'm a bellman at a hotel and observe front desk people all day long. You just stand there for 8 hours with no bathroom break, answering hundreds of phone calls. I don't know how they do it.

I think you should start looking for jobs, and be able to move on while still dealing from a position of strength. I suggest you do it soon before you walk out. No use burning any bridges y'know.

oh and fake smiles all day long.

[IowaFarmGal]

When I would get to this point the jobs had a way of leaving me. Very sorry to hear you are in this miserable position. Hugs and Prayers that a way out opens soon!

[Open Eyes]

Keep this job while you look for another job. I saw a special about job hunting and it is much easier to find a new job if you are currently employed. I am so sorry that you are not being treated well at work. It sounds like others around you are ego boosting and that means looking down at "someone" and that sounds like "you". But you will grow beyond that. Keep looking for a different place to work, I know it is tough without a car right now, but keep trying Purple.

(((Hugs)))
Open Eyes

[gma45]

I hope you can find something else to do soon. Sounds like it might be easier to worry about paying the bills than working there! I hope things work out for you soon it is not worth getting sick over a stupid job sometimes. Hang in there!

[PurpleFlyingMonkeys]

Thank you for all the replies, I really appreciate it. I'm going to start looking for another job shortly. I worked at another hotel front desk and it wasn't so bad. Even being here I kind of enjoyed it with old management. We are the bellohop, councierge even maintenance after 8pm. I love my home town so the tourist who come in, I love telling them all about the history and all about the fun things to do. But new management has made it impossible to enjoy this job. While they are in the bathroom in groups doing cocaine (as I've witnessed) I'm getting yelled at, and when I go back to get the manager for an upset guest, they are too coked out to do anything or even think straight. They make people clock out if they are nearing over time, but the thing is, they wont let the person leave until their work is finished, off the clock. We have many criminals and they even commit the crimes here on property. The managers have opened the kitchen, served a full lunch (as it doesn't normally have lunch) using the hotels food and all, and pocketed the profits.

This is supposed to be a 5 star hotel, and at one point it really was. But it's no better than a motel 6 now. And when guests have to pay 159 a night for a standard room, and get motel service, they get furious with the front desk.

My daughter leaves for the summer next Sunday, I will spend that month looking for another job.

[Chrissy4605]

You go girl, you seem to have a heart of gold. And that is great to hear. I realize that you also suffer mental anguish as I do, but keep your head up and keep the job until you get another one. I have sent info to NAMI California and when I get the info I asked for I will forward it to you Purple.

[PurpleFlyingMonkeys]

I'm going to quit my job, my t today said that it is in fact causing me much more stress than it should be, that it's making things much worse for me and getting better. I knew this but I was going to ask for a raise on the first and if I didn't get the raise (I've been here two years on the first and make less than when I started) I would quit, but truth is the .50 they will give me more an hour, or even 5.00 more an hour raise I would get wont stop me from working where I work. It wont fix anything except finances if that. It wont have me working somewhere else so I'm going to quit on the first. I can't get better mentally when I'm in such a toxic environment.
Thank you for such wonderful advice and support

[PurpleFlyingMonkeys]

Knowing I'm about to quit my job, the man that just snapped at me for his own wrong doing, the man who got a attitude and tried to degrade me just now, yeah he's about to hear it from me when he comes in here. I'm done putting up with people that think they are better then me when clearly they are not. I'm a good person and I'll take that any day over being a horrible person and he's gonna hear that

[PurpleFlyingMonkeys]

Not to mention I just went to speak with the GM about him and saw her and the AGM looking at photos of naked men on the computer. Yeah that's professional. Gah, just 13 hours before I'm out of here for good

[PurpleFlyingMonkeys]

This is the letter I am giving to my general manager and assistant general manager tomorrow, taking it home for editing tonight. I'm leaving names and the hotel name out though.

"I am writing this letter due to some concerns I have about this work environment. It is my belief that this hotel has become a very unprofessional and inappropriate work place and some things should change. For one thing; the way employees are interacting with guests. It is inappropriate and borders sexual harassment for employees to entice guests, on behalf of themselves or other co workers here at this hotel in a sexual manner. It is unprofessional and gives the staff a bad appearance. Due to the sexual advances toward the guests it is leading them the wrong direction and making them believe that it is ok to approach other staff members in the same way. Encouraging others in ways to “hit on” or make advances at employees is exploitation and should not be going on in the work place.
Another thing to mention is the high rate of drugs that come in through this hotel. It is known and spoken loudly by employees at times, that drugs have become a natural thing for this hotel with employees going outside to use or even using in the hotel. The drug use has interfered with work and has caused many employees to not be able to perform their jobs in an appropriate manner.
A third thing to mention is the continuous sexual content in general that occurs at this work place. Nudity as well as profane language, jokes and talk of sexual activities and all should not be allowed in the work place at all. These things are very unprofessional and cause much discomfort while at work. It causes distractions when employees need to be focusing on the work at hand.
There seems to be no support from management in the job, when we are told to feel “empowered” and stand in to make decisions but are reprimanded for doing just that. It is impossible to increase our scores when we have no backup, no help from management. When we take action and try to increase the scores by putting forth great customer service skills, we are quickly shut down and become a target from management.
It is well known throughout the hotel that the way to get a raise and the way to obtain a promotion is your status not your job quality. How close you are with management as opposed to how good you do your job. Without hope for moving up in the department, it leaves little for employees to work toward, gives them no reason to go above and beyond in their job knowing that they will be stuck in a low paying job without possible advancement.
It has also been highly talked about the use of the restaurant and the use of the banquet room for personal profit. That the kitchen has opened and used full staff for employees gatherings in the banquet room with no charge to the hotel. That the restaurant has opened and served full meals charging customers and the money has been pocketed as opposed to going to the hotel. These may be false accusations but they would not occur if this hotel was being run in a more professional manner.
I myself have gone in the manager hallway looking for help and have seen no one back there, but have heard the managers sharing the single use restroom in what appeared to be using drugs and after returning from the restrooms, the managers seemed to be intoxicated by something. How can a hotel be properly run and how is an employee expected to show respect when so many things are completely unprofessional and even illegal?
I have been at this hotel for almost two years, I have witnessed it running with great strength, the way you expect to see a ***** Hotel run. But I have also watched as it slowly crumbled and have listened to employee after employee speaking of the downfall and expecting it to come at any time. I can not count the times I have heard an employee state “This is NOT the way a ****** should be run”. I can not count the times I have heard an employee state “This hotel is going to fall apart any time now”. But the employees, as well as myself know the repercussions from coming forward and voicing our concerns. Ridicule, harassment and eventually termination.
Also, listening to management and coworkers speak of other employees in their absence, joking and making fun of, is extremely unprofessional and is not expected nor should be tolerated in the work place. Especially during meetings where it is being done in front of the rest of that department.
It is a known fact that in order to move up in the work place, that you must become “friends” with management on a personal and often inappropriate level for that to happen. Employees have been promoted to jobs that they have no knowledge or experience with. They were promoted, and it is known, because of their relationship with management. While being a “family” in the work place could be beneficial, in a family you do not pick and choose favorites, you encourage the family and you reward the ones who have shown the most promise, dedication and hard work.
I used to come in to work whenever needed. I used to not mind working long shifts, back to back or even getting over time if needed. I used to enjoy my job. But the work place and the unprofessional demeanor that is carried throughout the employees has made it unbearable and needs a drastic change. This hotel will fail, everyone can see that, even guests have stated that we are no more than a “Motel 6”. Without drastic change, without “smoothing out the rough edges” (as I was ridiculed for stating when new management took over and I was speaking with a co worker regarding), this hotel will fail.
For the harassment and sexual issues, they are becoming unbearable as well and have given the employees a bad appearance. The advances have caused a very uncomfortable work environment and have made the guests feel that they can communicate with other employees the same way. There is a reason for sexual harassment laws, there is a reason that ALL things of a sexual nature should be left out of this environment. Even playing jokes and pulling up pornographic images on others computers while on the clock, it hurts the hotel, hurts the employees and our reputation.
Everything deemed as “small” and “irrelevant” while happening on the clock is just the opposite. If this is the way employees want to be in their lives out side of work, so be it, but this should not be happening in the work place on work time. Time that could be spent working toward making this hotel run more smoothly.
Our scores are bad because not enough attention is going into meeting the guests needs in a hotel way. Attention is being directed to fun and games, often in a sexual nature, when there are many problems that occur on a daily basis that could be handled immediately and effectively but instead they are looked at as a “pain” to management, which causes management to act more rash and less understanding. We are in customer service, we attend to the guests and do what we can to make their stay enjoyable, when there is a problem we should be quick to fix that problem, not delete their email so they do not report us. We averaged back in October 2010 with a salt score of 85, and were among the top 3 ******, in 2010 we were about the right kind of customer service. We were professional. We did not make sexual advances or indications towards guests. This should NOT be happening. Nor should we be exploiting our own team members to gain the approval of the male guests.
I am writing this in hopes that things will change, many employees sit around and wait for someone to step in, many of us feel that this can not go on much longer the way it is, it’s a ***** hotel, we have much higher standards than what is being met right now. But change does not happen without action. This is my attempt to move us in the direction of change. Being ashamed of one’s work place is not the way to live, nor the way a work place should be viewed as. We should take pride in our work but currently that is not possible.
All the best"