Toshiba

Warning do not buy any Toshiba TV's...I have spent the last 60 days trying to resolve an issue and it will take another two weeks for it to be repaired...

GRRRRRRRRRRRRRRRRRRRRRRR!!!!!

They are on my never to buy any product from them list...

Error after error...after error...can't even get my *(((* phone number right...

It is beyond the 30 days to return the piece of junk had I know I would have retuned it right away...

Piece of crap...

They will never get my business again...as soon as it is repaired I'm selling the piece of crap.

Direction ,

I know what you are saying I had a hard time with them on my lap top computer

So to add to the list i wouldnt recomend the lap tops either

I bought a lemon laptop. I had a 3-year warranty contract on it. When it went kabluey, Toshiba had me sending it to service centers all over the US for SIX MONTHS.

I would send it someplace. It would be gone a week. It came back, I booted it up, and it would go weird. Usually a scrolling screen.

I started asking for a replacement, and they said, "No, we don't have to do that for you. That's not what the warrantee says."

I said, "So you want to keep sending this thing via FEDEX (which they paid for both ways) back and forth for the next two years until the contract ends? You've had 8 (or so, forget the exact number) chances to fix it, and you still can't."

They gave me a replacement, but I had to sign a very strict contract saying no matter happened, I would never ask anything more of them, and promising my first-born, which was no problem at my age. That's a cynical joke.

TOSHIBA IS BAD BAD BAD.

Thanks for the chance to vent.

I had a DVD player from them that died in less than two years. First it would skip, and then it just quit completely -- it would play for a little bit, then freeze, and not let me fast-forward past the frozen part.

I wouldn't spend any money on any of their products again either. My sis and BIL had the exact same model as mine and they had the same problems with it.

Well at least I don't feel so bad now...they seem to have a routine of screwing with people...

OMG...I just bought a Toshiba laptop!
Patty

My laptop is Toshiba... it's not perfect or anything... had to replace the keyboard but that was kinda coz I split coffee on it. But next time I'm so getting a mac.

Hmmm. I've had excellent results with Toshiba, in fact, it's the top electronics maker (or was when I was buying it.) I have both a notebook and a tv that are with this company. I've had no problems with my tv, even though the extended warranty ran out over a year ago.

I did have trouble with the notebook and the only glitch was that the service contract was through Office Depot,not Toshiba, but once they got it back anyway, they tweeked even what the Toshiba company was supposed to do only under their warranty. It was frustrating at first, because I wasn't aware that companys/stores sell these brands and split the warranty repairs. I was asking the wrong person to fix the "wrong" thing under their warranty. Once I got my facts straight, it was more than fixed.

Good wishes!

I think it is the canned responses that Toshiba's customer service is giving me that upsets me the most along with the local repair center...I could rant pages on it but I won't

I just really was agitated and needed a place to vent...at least 50 some people have seen this...you know the saying one bad experience that person tells 10 others...well I think I fulfilled that quota...

I'm sure they build good products and have good people...they really screwed this up and all I got was a canned I'm sorry...no sincerity...no I will help you through this...

Ok I'll stop...

GGRrrrrrrrrrrrr I'm sorry. Sounds like you need to quit messing with the ppl who answer the phone, askfor the supervisor or someone who can give you a real answer, and then ask the person for some consideration for the hassle if they say they can't do that then tell them to give you someone who can. grrrrr

Did the situation get solved with good results? Or has it not be resolved yet?

(((Hugs)))

I went to advance tech right away...supervisor called me back and left a general message...so now I have to call her back and go through the freaking story for the I don't know how many times.

Since the local place wasn't able to repair while I was off work for two weeks and they don't work past 6 p.m. . I called Toshiba and asked for someone else to do the work... I finally decided that I would just take it to their shop since they are less then a mile away...wait the 3 week or 4 weeks for them to install the stupid part...maybe they will be nice enough to deliver it to me at work...hell the piece of crap could be delivered to my house and left in the drive way for all I care...

I see I'm ranting again....so I'll stop

Dell technical service and warranty service are a horror also

Oh I know how you're feeling direction. We are so attached to our technological items LOL

It's a holiday week too... and with the 4th being in the middle of the week...wow what some companies are doing to NOT work this week at all I think! I've had a fit with doctor's offices and call backs

Make sure you stay nice with the supervisor. Sweetness counts. Tell them upfront how frustrated and angry you are and really needing this to be taken care asap and delivered to you...etc. If you find yourself beginning to rant, apologize and tell them you know it's not their fault, but you are just so tired, frustrated etc. Generally managers like to use their power, when it's appreciated.

I hope it goes well. Hang in there!

I guess it is just hit or miss...GRRRRRRRRRRRRRRRR!

I have a dell computer...no problems so far had it for 2 years....I'm sure it will explode when the warranty is done next year...

Thanks - I have tried to control myself...today was my breaking point...

Do you leave your computer on all the time?

When I get a new electronic device, I leave it on constantly for several days, this is called "burning in" time... if some weak part is going to fail, it will generally do it then, when under full 30 day warranty. Near the end of the warranty, I do the same thing... really put it through it's paces... leaving it on etc again, to make a weak part burn out before the end of the warranty. (But I always buy the extended warranties for electronics.)

Good wishes!

Have had excellent luck (fingers crossed now!) with Dell but the same experience with a Toshiba TV and a DVD player.......don't even look at them anymore.

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seeker1950 said:
OMG...I just bought a Toshiba laptop!
Patty

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i love toshiba!

my friend also just bought a gorgeous LCD tv ... it's awesome.

probably one of the better brands, it seems like sometimes you just get a lemon no matter what the brand.

I probably should not write this company off because of one really bad issue...I know there are lemons in every industry...

This was more of a rant to get my frustration and anger out...

Well if it helps, I know other people with Toshiba laptops similar to mine, and 50% have randomly broken just after the 1 year warranty ran out...

That I would think does happen...which is why I always buy the extended warranty on elecronics...you just need it.