T's receptionists

stopdog · Nov 03, 2011, 11:31 PM

Homealone -Have you tried male therapists? Or any gender ones without receptionists? I have seen about 15 therapists this year and none have had a receptionist.

homealone · Nov 04, 2011, 08:44 AM

Thanks all. I have stayed away from any form of therapy or contact with a licensed provider of any sort. Just not worth it.
Too many pitfalls for an older male victim of sexual assault.
I simply need another individual with basic intellect willing to sit and discuss and answer some basic human life questions. Simple, but unobtainable.
Thanks again; Tom S. in Tn.

yang0868 · Dec 06, 2011, 10:16 PM

OMG!!! I witnessed something that happened the last time I went in to see T. It didn't happen to me. There was a lady who checked in right after I checked in so I saw and heard everything!!! The lady walked up to the receptionist and said "Are you open?" The rep goes "I guess" in a very monotone voice and sighs. The lady took it as the rep not wanting to check her in so she started to back out of the window and said "ok." I was just thinking in my head "OMFG!!!!! I'm not the only one dealing with this S*^t!" Sad. I was thinking "What a way to make someone feel welcomed." NOT!!!! I didn't want to witness anymore of this crap so I walked over to the waiting area where my T picks up. This made me realized that I'm not the only one dealing with this crap. Maybe I'm not a b*&%h afterall. Maybe it was really not my distorted thinking at play here. At least I know now that I'm not the only being made not feel welcomed.

sweepy62 · Dec 06, 2011, 11:42 PM

Quote:

Originally Posted by yang0868

I need some input badly on this issue. My T works in a very large group practice. There are several receptionists there and unforunately, most of them are crabby, grumpy, and not very welcoming. I get so anxious just checking in to see her. This frustrates me. I get so worked up that by the time I see T, I just can't focus during session because I'm still thinking about how rude the receptionists were. The energy there is just very bad. It's even worse when I have to go see them to schedule a follow up appointment to see T again. Apparently there is this policy where clients/patients are only allowed to have three preappointed appointments due to no shows in the past. The problem is I have to give work a 90 day notice if I need some time off. If I give work less than a 90 day notice, I have to find a temp to take my place at work and then let the patients in my schedule know that I'm not going to be there. If they are not ok with that then they have to be rescheduled. This pisses work off sometimes because if the schedule is not filled, then no mula is coming in for them. How frustrating. Anywho, I told T this and she's ok with me having more than three appointments preappointed. She said "You have been very consistent with showing up so it's fine." I have yet to miss even a single appointment. So when I go see the receptionists to schedule a few weeks out, they start giving me an attitude saying I have so many appointments scheduled already and I'm "not allowed to have that many." I explained my situation to them many times and stated that my T was cool with it too but still I continue to be faced with this crap they give me. It is SUCH a trigger for me wanting to stop seeing T because I dislike her receptionists. If I didn't like T, I wouldn't tolerate all this hosility her receptionists continue to do to me. I just can't find it in my heart to tell T about it because I don't want to be seen as a tatal teller or a complainer. On top of it all, I don't want to get people in trouble. I'm just thinking T's receptionists must hate there job but what or who gives them the right to be mean to people when the people have done nothing to offend them?

I don't know how much longer I can tolerate this mistreatment. I feel like I have to choose between T or my job. If it really comes down to it, it would have to be my job. This greatly saddens me. I like my T so much and having to let her go for this reason will just bring more pain to my heart. I don't know what to do. I wasn't expecting something like this to occur. My heart is hurting.

wow i am in the same boat except the receptionists are not rude they say u can only pre schedule 2 appts and my therapist wants to see me weekly and when i go to schedule she is booked then i miss a whole week its so frustrating i am going to mention it to my t tomorrow i dont want her to think that i am pushy but she was the one who said how important it is to be scheduled weekly

sweepy62 · Dec 06, 2011, 11:48 PM

Quote:

Originally Posted by yang0868

CantExplain: Thanks so much for your response. I couldn't agree more about the incompetence part. I felt bad at first thinking that T's receptionists are mean but their continued hostility has confirmed their rudeness. I can't believe T works their when she’s so kind-hearted. Really? T has let me down?

Strawberry: Thanks so much for your understanding. I'm sorry to hear you've been through something similar to this and YES it's no fun at all.

I just can’t find it in my heart to be mean to people when they haven’t done anything to offend me. Does this make sense?

Soup: Thanks for your deep insight. I laughed when you said "guards."

I call them the "mean ladies" in my head but I think "guards" is much more accurate as to how I picture them. I was also pondering in the back of my mind as to why they have so many no shows too.

You bring up a very good point. At first I thought it was just me who probably is a freakin b*&^% and that's why T's reps are mean to me but when I see other clients check in for the other Ts in the clinic, the reps are mean and cold to them too. So that was an eye opener for me.

Wow! I feel like you know me so well already.

One of my core issues is lack of assertiveness. T knows this. I just have such a hard time asking for help. I know T won’t help unless I say something.

Thanks for the idea. Geez, I just have to build up the courage now to tell T or ask T for help with this. I think life would be so much easier if I was assertive in the right way - that is.

About T, YES, she is so awesome. She listens to me and I think she cares. I didn’t want to get close to her but now I think I’m attached to her.

If my gut feelings weren’t telling me that my T could be the one to help heal my heartache with me, then I wouldn’t have stayed this long with her to endure such harshness from her staff.

Thank you much for the luck I really need it.

Ok, I’ll figure out some way to tell T and let you guys know how it works out. Thanks again everyone and here's a hug

it seems i have to fight for appts also its really frustrating cuz i have to schedule when i am done with her and then the receptionist told me she is booked other people need her too

unaluna · Dec 07, 2011, 01:43 AM

Quote:

Originally Posted by yang0868

OMG!!! I witnessed something that happened the last time I went in to see T.

I'm glad you got to see it, altho I'm sorry you HAD to see it! (whaaa?) Next time, record it on your phone and post it on youtube! Okay, maybe not the patient's face, but definitely the moany rep!

Dec 07, 2011, 05:59 AM

You make me really grateful for my T's receptionists. They are wonderful. Glad you can see what is happening is not "personal". It IS their issue, and you are of no fault here.

yang0868 · Dec 07, 2011, 06:41 AM

Quote:

Originally Posted by sweepy62

wow i am in the same boat except the receptionists are not rude they say u can only pre schedule 2 appts and my therapist wants to see me weekly and when i go to schedule she is booked then i miss a whole week its so frustrating i am going to mention it to my t tomorrow i dont want her to think that i am pushy but she was the one who said how important it is to be scheduled weekly

Sweepy62: When I read your post about having scheduling issues, I just had to response to it because I felt our situations were similiar in some ways as well. At least the receptionists are nice where you go.

I know the feeling of being frustrated when T expects you to see her once a week and you miss it because her schedule is booked. The agony of waiting until the following week....

I'm glad to see that you plan on talking to your T about this. If you didn't read what happened when I told my T, please go read it. I hope it will inspire you and give you more courage to ask and tell your T what your needs are. OUCH!!! It must have hurt when the receptionist said that other people need your T too. I hope your T will override their scheduling policy for you. What works well at the moment for me is having T write a note stating that she would like a certain number of sessions scheduled for me. I then go and give that letter to the receptionist and there isn't much she/he can say. They just keep the DAMN speech that I've heard so many times about their scheduling policy to themselves now.

Maybe you can suggest this to your T. Good luck and

. I know you CAN do it.

yang0868 · Dec 07, 2011, 06:49 AM

Quote:

Originally Posted by hankster

I'm glad you got to see it, altho I'm sorry you HAD to see it! (whaaa?) Next time, record it on your phone and post it on youtube! Okay, maybe not the patient's face, but definitely the moany rep!

Hankster

. Great idea! I couldn't stop laughing when I read your post. Maybe I will do it.

I should then show T and say "just incase you don't believe me that your receptionists are rude, watch this. Oh and btw, I've posted it on youtube for the whole world to see."

yang0868 · Dec 07, 2011, 06:54 AM

Quote:

Originally Posted by farmergirl

You make me really grateful for my T's receptionists. They are wonderful. Glad you can see what is happening is not "personal". It IS their issue, and you are of no fault here.

Farmergirl: I'm glad your grateful for your T's receptionists. They set the tone for the atmosphere. I'm glad too that this issue is not "personal." I just wish it wouldn't be this way.

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