Need to get out

I screwed up badly. My boss reamed me out. She has getting a lot of complaints about me.

I accidentally stepped on some people's toes answering some customer questions I wasn't qualified to answer. I was supposed to refer them straight to the reference desk, but these customers made it very clear that they were in a hurry and they wanted an answer right now, so I gave them an answer and my coworkers are very pissed. They have also complained about my not being attentive and playing with my hair (a nervous habit I have).

So my boss called me up and told me I was in big trouble and I'd better shape up or I'll be fired.

I need to get out. If I can get employed anywhere else, even Walmart, I'd rather work there than here. I do like the work I do here, but I can't work in a place where everyone is pissed at me and thinks that I should be fired, even if I deserve it.

Let me make clear that I 100% deserve these complaints and I deserve to get fired. I'm not trying to accuse my boss and coworkers are being unfair or anything. But I screwed up way too badly for it to be humanly possible for me to fix. This is 100% my fault. I understand that.

I'm so mad at myself for ruining a great job and a great chance at having a better life, but I suppose that's the consequence of being so lazy, stupid, and inconsiderate. Why do I have to make my life so difficult?

If you want to keep the job, say, "I will do better, I promise." If you're done there and want to move on, "Say, well thank you, but I was planning to leave anyway."

You haven't been fired yet. Is there a chance you could ask to sit down with your boss, acknowledge this is your fault, and ask for some help? If you have a t., you could present the situations and practice appropriate ways of answering/dealing with the situation. You do not sound lazy, stupid, or at all inconsiderate. You sound anxious and uncertain, and willing to learn. Those are positive qualities. Is there a less-noticeable behavior you could try replacing playing with your hair? A worry stone in your pocket? Taking slow deep breaths? You could even acknowledge the nervous habit and request someone you are comfortable with to give you a non-verbal cue when you are doing this.
What is the job?

If it comes down to a letting you go, due to performance, it's a safer unemployment insurance cushion, than quitting, provided you've made a certain amount in a certain amount of Weeks, it would cushion, the financial strain, while seeking new employment, if it were to come to that.
Though customers want immediate answers, tell them you'd rather see them have correct answers, and it will only be a moment, for you to get that answer for them.
How long, was the training period, before they tossed you to the wolves?

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Thank you, everyone.

I am searching for another job, but not quitting, though the only reason is I don't want to disappoint my parents any more than necessary. I'm also going to make sure I wear my hair tied back so I won't play with it.

I work in a library. It's part time. I love books, and part of the problem is I spend too much time sneaking peeks in books while I'm working.

The reason I want to quit is that I feel especially sensitive to criticism lately. I've been working at this library for the past eight years. About two years ago I had a breakdown and was hospitalized and my boss was nice enough to hold my job for me. When I came back, I was still a mess; I was crying during work and behaving like a horrible child. I have not been a good, conscientious employee by any means, and the only reason I've lasted this long is because my boss hates the idea of firing someone.

I want to leave because I'm afraid my reputation is too damning for me to ever get over. Every time something goes wrong, I fall apart, and I feel like a complete failure. I dread going there because I know I'll screw up again and hear more criticism. All I want to do is retreat to my apartment and not have any obligations at all so that nobody can see me fail. But realistically, the only thing I can do is find another job so I can leave and then maybe my coworkers will stop hating me.

If you have been there eight years, I doubt people hate you, but I can totally understand your looking for a new job; and at least you have a good solid eight years of work behind you to demonstrate your ability to hold a job; it sounds like you are just looking for something that will be less stressful for you. Best of luck whatever you decide.