How do I get rid of rage about someone's incompetence that affects me?

Today I made a grocery order from Instacart. I ordered ten 32 oz unrefrigerated cartons of soy milk. The shopper asked if she could substitute some other brand, but I didn't realize she was wanting to substitute refrigerated half gallons!!! So then she delivered these 10 half gallons, which say on the carton they need to be consumed in 7 days. So I had to take a Lyft (it's like Uber but better for me) to the store and return them all. And what do you know? The ones I had ordered were right there on the unrefrigerated shelf! I am filled with hatred for this idiot and rage. I don't know how to shake off the rage.

Then, on the way back, the app for Lyft would not work. I spent 20 minutes fiddling with it at the store, and finally got a ride home.

Then I called Instacart and they claim they will give me $27 credit towards my next order for the returned items, which I do not believe because the store has already credited that. I asked for $20 credit to cover my transportation but they would not do that.

If you had any idea how much it bothers me to have to rely on online programs for things I really need, maybe you could understand my rage. This sort of thing happens with other programs, too, and it happens several times each week. It's driving me crazy.

One thing that helps is to see a movie on Netflix, which is what I will try to do, but otherwise, this rage will not go away on its own.

Do any of you here have any good techniques to deal with incompetence, malfunctioning online programs and such?

Wow. I HATE when i get a dumb shopper! Usually my shoppers are pretty good. That is a HUGE mistake to make. That is somebody who apparently never eats!! WTH! Or never shops. You would think the app would TELL them what aisle the product is found in. Non-refrig would NOT be found in the fridge!!!

I hope you gave them a bad review. I have only given one person a bad review, and i have been using a service for 2 years (maybe 3, i forget). I didnt get some items, and some items were wrong.

10 half gallons. I cant even imagine trying to return that.

Can you ask them to message you a picture of the substituted item? Mine will do that sometimes. I cant even GET the unrefrig soy milk from Shipt.

Hi unaluna, thanks so much for your post!! I'm feeling much better now -- I just watched two episodes of "Unbelievable," a Netflix series about two female cops trying to solve and prevent rape cases. Watching a good video really is the distraction I need when I'm stuck in a bad mood! it's almost time for my medication and dinner now, and I feel fine. I'm glad, though, that I did give the shopper a bad review, and that Instacart has promised $27 credit. But I'm betting they screw that up, too.

These kinds of things can be very frustrating. I usually try to practice acceptance as much as possible during these times. It seems to help me. I am quite accustomed to having things not break my way... I am good at it now.

Dear bpcyclist, Wow, I'm really thrilled that you can practice acceptance. Acceptance is something I cannot do! I do not accept incompetence and there are a lot of thing I cannot accept. I know this is really dumb of me, because after all, if something can't be changed by me, it's only reasonable and logical that I MUST ACCEPT THE REALITY of the situation. I will give this a lot of thought and consideration and see if maybe I can cultivate the ability to accept stuff. I am not accustomed to "having things not break my way," as you have elegantly written. Me, on the other hand, I'm used to getting my way. I am very good at getting things done the way I choose and can work it out. So when something comes up that I can't control, I get very frustrated and upset. The internet and the computer, and customer service reps for organizations on the phone, are things I cannot control, and cannot accept, which is really self-defeating, isn't it. Thanks so much for your post. It means a lot to me. I will work on acceptance with my therapist tomorrow when I talk to her.