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  #1  
Old Jan 14, 2017, 06:47 AM
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Crazy Hitch Crazy Hitch is offline
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Took my kids out to dinner.

My son ordered a medium rare steak that arrived so raw the cow was still mooing on the plate with a heartbeat.

When we called the waitress over she was shocked. The owner refused to give us a full refund and said anyone can make that mistake if they're cooking at home.

Sorry, didn't believe we were cooking at home, believe it was a chef at a restaurant.

*rolls eyes*

First World problems.
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  #2  
Old Jan 14, 2017, 07:58 AM
leejosepho leejosepho is offline
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What alternative did the owner offer?
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  #3  
Old Jan 14, 2017, 08:05 AM
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Crazy Hitch Crazy Hitch is offline
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Quote:
Originally Posted by leejosepho View Post
What alternative did the owner offer?
He said we should have sent it back to be recooked but it had sauce all over it so just no.
  #4  
Old Jan 14, 2017, 08:36 PM
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eskielover eskielover is offline
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He was right. They just cook a new steak & more sauce can be put on that one.
The problem with sending it back it that unless you immediately flag down the waiter which is almost impossible to do, then your poor son would be sitting there with nothing to eat while the rest of the family was enjoying their meal.

There is no good solution. Al least at home you can keep the other steaks warm while getting the one more well done.

I ordered Duck ala'orange at a really fancy reztaurant for my birthday one time. The duck was burnt black & dry. I couldnt eat it. I was waiting for the waiter to even show up..you know when they ask is everything ok??? He never showed his face until everyone else was done eating their meal. I ended up complaining to the manager but got no results. Needless to say that waiter got NO TIP & i never went back to that restaurant again.

Had another steak place where my steak was too done also. I like mine almost mooing. They not only brought me another steK but gave me 2 free meals for in the future at that restaurant. You can bet I went back more than just for the free meal.

Other kind of customer service from Lowe's for the really expensive refrig I bought though it was on a huge sale, the french doors werent closing right. 2 times the installers came out to fix but didnt & couldnt. I was supposed to hear back about what they were going to do & NOTHING. I called the store & they made an appointment for the appliance manager & his assistant to come to my house in the country to fix it. They called as they were leaving the store to let me know they were on their way. I gave them better directions. They arrived ON TIME, they started adjusting the door & got it better....the manager said....we are here, we are going to make this door PERFECT & that is exactly what they did. Love my new expensive refrig & the perfect closing door & how consciensious the manager & his assistant were in getting it fixed. He kept apologizing about the unconvinience they put me through to get it right. My patience without getting angry though staying persistant, got me the service I wanted.
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  #5  
Old Jan 14, 2017, 08:53 PM
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fishin fool fishin fool is offline
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Quote:
Originally Posted by Crazy Hitch View Post
He said we should have sent it back to be recooked but it had sauce all over it so just no.
When you are paying good money for your meal you expect it to
be right within reason. If the steak was not cooked properly they
should have given your son a new one.
That is very bad business, I would never go back there again.
Saying that anyone could make that mistake at home is outrageous, you are not home you are
in a place where making your food is their profession and you pay a lot of money for it.
The owner is a complete jerk.
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  #6  
Old Jan 14, 2017, 09:06 PM
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Artchic528 Artchic528 is offline
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I once ordered Sweet and Sour Chicken from a Chinese place and when they delivered the food to my house, there was no sweet and sour sauce in the bag. I had no choice but to call the restaurant and ask them to return with the sauce.
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  #7  
Old Jan 15, 2017, 10:28 AM
Anonymous32451
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the time that comes to mind, is 1 year when I was trying to ring up this shop to see if they had some certain cds so I could order them.

I started going through the list, and their was complete silence at the other end of the line

when I was done, the assistant said, word for word,

well, we don't ****ing have them

and I complained about her to the manager. what colourful language for a shop assistant

another time I got a 4 cd country set from them, but when they sent the box, they only sent 3 cds

so I complained, and the answer I got?

well, if you're not happy, buy it somewhere else

I don't even use them anymore
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  #8  
Old Jan 15, 2017, 11:00 PM
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LiteraryLark LiteraryLark is offline
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I've never had outrageously horrible service, I'm usually on the end getting screamed at, but there's a restaurant I go to where the waitress goes on and on about stuff I really don't want to hear about while I'm eating. =/

Although now that I think about it, I went to Bubba Gumps for my birthday one year and when I told them it was my birthday the waitress rolled her eyes at me and sighed and stomped off like I was too old to do the whole ice cream and birthday song thing.
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  #9  
Old Jan 16, 2017, 09:37 AM
justafriend306
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In this day and time I have a pretty low expectation of service - poor service no longer surprises me. This is appaulling to me having spent 25 years in Retail and Retail Management. No, when I think outrageous service what instead comes to mind is that rare service which is outrageously good. One thing of note though is that the better I treat the service worker the better the service I recieve as a result. If they're wearing their name I use it. It is amazing how far that personal touch and acknowledgement will go.
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  #10  
Old Jan 22, 2017, 09:36 PM
Dan208 Dan208 is offline
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A number of years ago my wife and I went to taco bell. We were the only people at the counter and we stood there for a good two or three minutes before anybody even came up to help us. They knew we were there because they were all standing in the back looking at us. The cashier finally came up when some more people walked in the door. She didn't even say, "Can I help you?" or anything. Just looked at us. My wife and I looked at each other and walked out the door without a word. Didn't go back to that particular one for a very long time.

Another time we went to Perkins. The waitress came up and asked us if we were ready at least a half a dozen times in less than two minutes. Didn't get us refills either. Needless to say she didn't get a very good tip.
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  #11  
Old Jan 23, 2017, 12:10 PM
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fishin fool fishin fool is offline
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I love treating people well, it makes me feel good but I don't have a lot of
tolerance for being treated badly when I am paying for something plus I am
a big tipper, I don't say that or do that to look like a big shot I do it because
most people work hard for crappy pay and I know what that can be like.
We all sometimes forget that when we go out for a meal we are PAYING for it.
They are not doing us a favor, so when you go out to eat there is nothing wrong
with expecting decent service, that is just the way it works or used to anyway.
If I have a complaint I handle it in a quiet manner so no other customers can hear
and that usually goes a long way in getting any issue resolved.
Always be nice unless they leave you no other choice but don't ever be taken
advantage of when you are paying good money for your meal.
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  #12  
Old Jan 24, 2017, 07:29 AM
justafriend306
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Well here's a rant...

Cancelling my television cable/internet and closing the account has been horrendous. The experience has been difficult and after their constant browbeating I almost gave in. This shouldn't be allowed.

I called up the company to tell them I wished to close the account. They instead transferred me to a Retention team member who wouldn't listen and got very threatening. I demanded they shut the services off.

The next day I saw they hadn't. I got a call from their retention team again and had another go round. Again, heavy handed tactics designed to belittle me into giving up. Again my demand they shut the service - and demand they do so immediately.

two days later I still had tv and got my final bill. They were charging me to close the account and for 3 months of services not received. When I called about that I got the retention team again.

I know we're not supposed to name firms and businesses but my Canadian friends here will recognize Shaw.

They got their equipment back. And of course, while doing so they sent the retention team after me again. Crying.

Got my final notice of the bill after which I spoke to 4 billing agents before they agreed to send me a statement with a breakdown of the particulars including proof I was in arrears. ANd then? Back to the retention team. More brow beating.

Oh, and the real kicker, they claim I'm still watching tv - I don't even have the equipment to do so.
  #13  
Old Jan 25, 2017, 09:33 AM
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winter4me winter4me is offline
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Quote:
Originally Posted by justafriend306 View Post
Well here's a rant...

Cancelling my television cable/internet and closing the account has been horrendous. The experience has been difficult and after their constant browbeating I almost gave in. This shouldn't be allowed.

I called up the company to tell them I wished to close the account. They instead transferred me to a Retention team member who wouldn't listen and got very threatening. I demanded they shut the services off.

The next day I saw they hadn't. I got a call from their retention team again and had another go round. Again, heavy handed tactics designed to belittle me into giving up. Again my demand they shut the service - and demand they do so immediately.

two days later I still had tv and got my final bill. They were charging me to close the account and for 3 months of services not received. When I called about that I got the retention team again.

I know we're not supposed to name firms and businesses but my Canadian friends here will recognize Shaw.

They got their equipment back. And of course, while doing so they sent the retention team after me again. Crying.

Got my final notice of the bill after which I spoke to 4 billing agents before they agreed to send me a statement with a breakdown of the particulars including proof I was in arrears. ANd then? Back to the retention team. More brow beating.

Oh, and the real kicker, they claim I'm still watching tv - I don't even have the equipment to do so.
This reminds me of trying for MONTHS ON END to cancel aol----I finally had to go to the bank and cancel the EFTs----they turned me into a screaming crazy woman on the phone, refusing to accept "Cancel the account"....on&on&on oh my I feel for you.
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  #14  
Old Jan 25, 2017, 09:38 AM
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winter4me winter4me is offline
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When HMOs first popped up in US, with many promises, and soon-reduced services, my doctor referred me to someone----after weeks of battling (I would call, they would promise payment then send me a denial by mail, I'd call, repeat) to get the bill paid, I went to the office of the HMO and sat down, said I would not leave until this was straightened out. The day ended, I was still there. First they said they had notified everyone of the change---when I asked to see the notification they took about 45min to produce a letter that was undated. Then I met with two women, and one slipped up when she recognized my doctor's name.
Then I was in a room with about twelve people.....well, the upshot was that my doc was on their Board of Directors....they paid Everything & more that day...
Most of the time, I just let things go.....
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  #15  
Old Jan 25, 2017, 09:41 AM
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winter4me winter4me is offline
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Simple one. I was served soup with dead bugs in it. When I showed the waitress, she said "Oh yeah, they get in sometimes"---didn't take the soup off the bill or apologize.
Too weird for words....
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