Need to vent

DECOMPRESS

M. Need to decompress

C. Go for it

M. Was feeling a bit discombobulated earlier in the day

C. Go on

M. I caught a lady taking a picture of our home this morning. I asked her what she was doing. She said she was taking a picture to see if people were still living here. I asked her who she was working for. She said she didn’t know. I asked her again and she gave me the name of a company I never heard of. Kind of scary.

C. Well you got the documentation regarding your LM approval, which is really good news. That’s got to be a relief.

M. It is. I just reread the document and it looks good. I have a question. I’ll call tomorrow to get clarification.

C. Good. Feel better about this after you read the document?

M. I do. Thanks.

C. What else?

M. N has been feeling stressed because of her work. We went to brunch today and I was feeling stressed because of the woman taking the picture and N was stressed because of work. It was good to get out of the house but I was feeling much more stressed today than yesterday.

C. Okay. Go on.

M. Came home and worked on the DPO project. Because I was stressed I had a tough time getting started, but I finally did. It ended up taking a lot longer than I expected to complete this one portion of the project. It took me about 3 hours just to do this one section.

C. Let me say this. I think it’s very commendable that despite the stressors you mentioned that you still found the energy and focus to work on the project. What you worked on today was the trickiest and most important part of the DPO program and presentation.

M. Thanks

C. You made very good progress this week.

M. Go on

C. For one, you got approval for the new S project. This is great news not only because of the near term opportunity but also because it can be the foundation for other similar projects.

M. That’s true

C. Second, DJ was delighted with your DPO program. You really did do an outstanding job. You worked your *** off. This is a very big deal because this could be a major offering for ST.

M. Good point. I sometimes lose sight of the good stuff I’m doing. I just focus on the negative it feels like.

C. The other very big and positive news is the news about PW saying they have budgeted big money for a new project. This has to feel great.

M. It does. It really does. It was very encouraging news.

C. Also, don’t forget about the HL project. That’s another income opportunity. And you also have a couple of opportunities with SM.

M. True

C. Also, you’re on the brink of releasing PM on A/X. That’s also very exciting.

M. Thanks for pointing these positive things out. It was helpful to take a big step back and also consider the positive things that are happening.

C. Want some advice?

M. Please. Yes, I do.

C. I’d write the draft of the email to MM tonight. Tomorrow morning get up early and work on the AR CI project. Plan on heading out after your meeting. Also, take care of the car rental tonight. Take a break. Eat a light dinner. Write the MM and DJ email drafts. Watch your program. And do your wind down plan per your routine. Okay?

M. You got it.

C. BTW, good job with your diet today.

M. Thanks.

C. Have a good one

M. You too. Thanks again.

C. You bet.

DECOMPRESS

M. Morning. Need to decompress.

C. Let’s hear it. What’s up?

M. Got an email from MM that troubled me.

C. What about it bothered you?

M. I thought we had an agreement on a quote we made over email.

C. And?

M. He sent over all these documents dated January that led me to believe he was going back on his quote from two weeks ago. It was super confusing and led me to believe he now wants to charge me way over what we agreed to.

C. What did you do?

M. I sent him a polite email stating to disregard the January requests and to simply abide by the requests I made earlier this month plus a couple of small changes.

C. And?

M. I haven’t heard back from him yet. I sent the response about 45 minutes ago.

C. So, what’s the worry?

M. I had budgeted what he quoted me two weeks ago, so it’s distressing that he might come back with a much higher quote.

C. Is it possible that he might not?

M. I suppose. The changes I requested are minimal.

C. Go on

M. I woke up really early because I had this and N and the DPO project on my mind.

C. Go on

M. I was obsessed with completing and memorizing the TT for the ED = EDR slide.

C. Why?

M. Because it’s such an essential if not the most essential concept of the DPO program and I’m supposed to present it later this week to CL and DJ, so I want to have it down pat.

C. Go on

M. I worked on it from like 430 am to 830am. I iterated over and over again. I’m very pleased with how it turned out, but I’m tired from lack of sleep and from spending so much mental and emotional energy on just one f’ing slide.

C. Your attention to detail, creativity, and writing ability is outstanding

M. Thanks, but it takes me so f’ing long to come up with the right logic and phrasing.

C. You know full well that writing is about editing. You’ve read and heard about the countless stories of writers who wrote “hundreds” of edits until they finally got it right.

M. Yes, that’s true, but I’m still tired.

C. I see that you rescheduled your meeting for later today, which is good. I suggest you spend an hour on the AR CI project, get the slides printed, and rent the car. I also want you to get in your workout today. You’re making very good progress on weight and fat loss. I noticed that you are now less than a pound from your weight loss goal and .1% from you body fat loss goal. That’s great work yesterday. Well done.

M. Thanks

C. Okay, so let’s get to it. Do your Great Start routine and then get after it.

M. Okay. Will do. Thanks for hearing me out and helping me put things in perspective.

C. You got it. Feel better?

M. Yes. Much better. Thanks!

C. You bet. Talk later.

DECOMPRESS

M. Need to decompress

C. Go on

M. I’ve been up and working from 430am and have had a hectic day

C. Go on

M. Was stressed last night. Woke up early and immediately started to work on a project that was keeping me up. Worked on this for about 3 hours. This was very high concentration work.

C. Go on

M. Immediately after this I wrote an email that was stressful. I then created a spreadsheet with about 100 or so entries. Spent about 3 hours on this. Very tedious.

C. Go on

M. I then did an intense workout for about 40 minutes. Really pushed myself.

C. Go on

M. I then went online and rented a car and then drove about 45 minutes to drop off my car to get some work in it. I got a ride to the rental car agency. My driver license expired so couldn’t rent a car. Ended taking an Uber. Was super muggy in the car. Felt like throwing up. I’ve been up for 12 hours and been working nonstop, so I’m beat and feeling stressed, hungry, and down.

C. Listen it’s no wonder you feel tired and stressed. You’ve been going full bore for 12 hours working on a bunch of different business and personal tasks and projects. Plus these are highly stressful.

M. Yeah and I feel like a loser and I’m pissed because f’ing M didn’t get back to me. I’m paying him a bunch of money and the m*** f*** doesn’t return my f’ing email. That’s f’ing ********.

C. Go on

M. Plus the place is a f’ing mess and I’m way too tired to do any work.

C. Here’s my advice. Call it a day. You’ve already done more today than most people do in a week, so give yourself a break.

M. I suppose

C. Plus, you were very clear with M describing exactly what you needed. And you did so in a very friendly manner. So, it’s also possible he got what he needed and is now working on this. You can also make this assumption.

M. I suppose

C. Listen, make yourself something healthy to eat. Try to tidy up. Plan out tomorrow and then call it a day.

M. Okay. Good advice. Thanks.

C. Sure. Take care.

M. Thanks for listening.

C. You bet

DECOMPRESS

M. Need to decompress

C. Go for it

M. I’m super angry

C. Why?

M. Because m***f’’ing M never got back to me. I have no f’ing idea how much he’s going to charge. F*** him!

C. Why does this bother you so much?

M. For one, I’m the f’ing customer. I can’t imagine treating a customer like this. It lacks professionalism and professional courtesy.

C. What else?

M. I’m afraid he’s going to charge me a ton and then I have no choice but to pay him because he has the product hostage.

C. Is there anything positive about this situation?

M. Well, I suppose there is. PM will be updated with a great new look and be approved to be on the A/X in just a couple of weeks.

C. Tell me more. What’s so great about this?

M. Well I’ll finally have a viable and marketable product.

C. If memory serves, you were very excited about the description, right?

M. That was a long time ago, but, yes, I was.

C. I think it will be helpful for you to revisit and update the description. I know it’s a lot of work, but I believe it will help you get re-energized about PM and its market potential.

M. You’re probably right, but that’s part of the problem. I’m overwhelmed by how much work I still have to do. These are all major and very time-consuming and energy-intensive projects. I feel like I’m always way behind. It feels like the more I do, the more I have to do.

C. Go on

M. Take the last two days, for example. Yesterday, I spent 4 hours on top of another 4 hours I spent on the weekend working on one f’ing page. One f’ing page!

C. How did it come out?

M. It came out great. I created it for a presentation I’m supposed to give this week, but I haven’t heard back from the person to whom I’m supposed to give it.

C. Go on

M. DJ said he was going to set up a meeting with CL this week. CL has yet to respond. He also didn’t respond to an email from AK that I was copied on. I’m sick and tired of getting zero response from CL.

C. Tell me about what you worked on today.

M. I created a great brochure. I worked on it for something like 5 hours.

C. You’re happy with how it turned out?

M. Yes, it’s outstanding if I may say so myself.

C. Really?

M. Yes. I can’t believe I was able to create a brand new program and describe it fully and in a very compelling manner on one page. I am very pleased with this.

C. What are the positive implications?

M. Well, the good news is that this is going to be for a client project. Once built, I have the opportunity to replicate this across 100’s of S clients - at least, that’s the theory.

C. You really have produced a lot of great work lately.

M. Thanks, but I’m beat. It is a bit of a gamble because it’s not clear if or to what extent ST is going to use these new offerings.

C. Is that what’s gnawing at you?

M. Yes. I see so much potential but f’ing CL won’t engage and that’s frustrating the **** out of me.

C. Go on

M. I feel completely rejected

C. I’m going to go CBT on you and say that you’re catastrophizing this situation. Yes, CL has not gotten back to you, but he hasn’t gotten back to DJ or AK either or so it seems.

M. Okay. Fair enough.

C. Moreover, the feedback you have gotten from DJ who is CL’s peer has been super, super positive, right?

M. That’s true, but CL is the ultimate decision maker.

C. Didn’t you get some encouraging news from MB?

M. Yes, I almost forgot. He mentioned he was hearing good things, which was encouraging.

C. I know this has been very intense work and that you’re fried.

M. I am. Layer on top of this everything that’s going on in the world. All the yelling. All the lies. All the protests. All the deaths. All the layoffs. The fires. The hurricanes. The shootings. So much negative news. So much uncertainty. I cried “uncle” today and decided to stop watching the news. My brain is tired of getting assaulted every night. Also, I’ve been nervous about N’s issue. N needs to get surgery. This frightens me because of my love for N.

C. Yes, it’s a very stressful time. But, please count your blessings. There are so many people that are 100x worse off than you.

M. That’s true

C. Do me a favor and give me three things you’re grateful for.

M. Okay: 1. That I have deep love in my life 2. That I have a roof over my head 3. That I will have a “new” car that is going to look like new next week after the body repair work 4. That I do have some near term income opportunities 5. That I will be joining ST as a consultant 6. That I have created two great service offerings for ST 7. That I will have two “new” products next week. 8. That PM will finally be listed on A/X 9. That PW has set aside a big budget for our services. 10. That we have a deal with FB for the service product I created today. 11. That SL confirmed we got approved for the LM and that we don’t need to worry about the F/C. 12. I’m losing weight

C. You cheated. That’s more than three!

M. Yeah, I wanted to see if I could get to a dozen

C. Great. Did this help?

M. Yes, I’m still beat, but this definitely helped. I’m talking to MP later today, which should also help.

C. Great. Okay. Take care.

M. Thanks again

C. You bet

OPTIMIZE

M. So I think I may have made a bit of a breakthrough yesterday from speaking with Dr. P

C. Tell me

M. He told me about a study where they put a bunch of dogs in a cage and then increased the noise level to a point that was so excruciating that the dogs attacked each other.

C. Interesting

M. It made think about how high the “noise” level is right now because of all the chaos we are experiencing, and how we’re seeing amped up levels of anger.

C. What else?

M. It also made me realize that we have a choice regarding the noise level to which we’re willing subject ourselves.

C. Go on

M. For example, at a personal level, I know that I become very agitated from watching the news and political commentary programs, especially the latter. Exposing my brain to all this hate, anger, and vitriol very negatively impacts my mental health. Bombarding your brain with all this negative imagery and messaging can’t help but cause I’ll effects and lead to or exacerbate unhappiness.

C. Makes a lot of sense

M. As I mentioned, I was beat and mentally fried yesterday. I did a few things which had a rather quick and beneficial impact.

C. Go on

M. I listened and meditated to a video by a woman who talked about love and compassion.

C. What else?

M. I then spoke with Dr. P. It was nice to speak with someone who cares about my well-being. It helped me verbalize my angst and put things in perspective. The story about the dog experiment resonated.

C. Go on

M. As a result of this conversation, I decided to take a vacation from watching the news and political commentary programs. So, last night instead of watching this, N and I watched “The Nutty Professor” with Jerry Lewis. Very enjoyable and innocent. He was so silly in this movie. We couldn’t help but laugh.

C. I like this idea

M. Went to bed and listened to another video by this woman on self-compassion. Then fell asleep and I slept much better.

C. That’s great to hear

M. Intuitively and intellectually, it makes sense that exposing the brain to positive input while at the same time limiting or eliminating its exposure to negative input can have a very positive effect on one’s well-being and happiness.

C. Makes sense

M. Another thing that causes me stress is checking email. I notice that I feel rejected when I check email and don’t see a response to an email. I know that because of my history that I am particularly sensitive to rejection.

C. Go on

M. So, I decided that I’m going to limit the number of times I check email. I feel like I’m zinging my brain with a tiny taser every time I check email.

C. Go on

M. Like I said earlier I’m going to not watch “negative” programming for the rest of the week. Instead I’m going to watch old movies preferably comedies. I’m also going to listen to classical and easy going music. I’m also going to listen/watch/read content related to personal development, neuroscience, exercise, diet, brain health, stoicism, motivation, and those types of topics.

C. Excellent.

M. I’m going to make maintaining a calm mind and optimizing my brain health a priority.

C. I think this is a great idea. Keep me posted.

M. Will do

C. Have a good one

M. You too

C. Was this helpful?

M. Definitely. Thanks again.

C. You got it

REFLECTION

M. Got a minute?

C. You bet. What’s on your mind?

M. Lots

C. Go on

M. I think I’m starting to make a breakthrough

C. Go on

M. I’m learning that leaning into loving-kindness and making this my operating system can be the source of sustainable happiness.

C. Go on

M. There are two factors at play. One is shifting my primary focus to other's wellbeing and away from worrying about my challenges. In other words, to make the choice and give myself permission to stop worrying. This does not mean I’m going to be carefree and irresponsible.

C. Go on

M. I realize that I am at my best, most productive, most creative, and happiest when I’m in focused on being loving and kind that I’m at my best.

C. I like that

M. As a Catholic, I pray that God help me be a good disciple. To be kind, wise, patient, and calm. It’s easy to give a compliment. To give a smile. And to do so without any expectation of reciprocation. This latter part is challenging.

C. Why do you say that?

M. I recognize that I have a lot of anger and disappointment and often times feelings of shame. I identify as being an angry person and a worrier. However, I also know that at my core I am a VERY loving person, and that I have been blessed and continue to be blessed with having love in my life.

C. I like where this is headed. Go on.

M. I feel lighter when I’m focused on kindness.

C. Go on

M. Key to all this is surrendering.

C. What do you mean?

M. It’s recognizing that there is a universal force. I call this God.

C. Go on

M. This is challenging because I tend to be analytical, but I can’t deny that I have experienced and witnessed what can only be described divine intervention.

C. Go on

M. I’ll give you a few examples. I was in a car accident in my 20’s. The car was totaled. I was hit by two cars in oncoming traffic on a freeway. Had I not been hit by the second car when it did, my car would have been facing traffic from the driver side. Instead, the second hit was on the passenger side. I didn’t break a bone. My face was scarred but I didn’t break a bone. The car was totaled but I wasn’t.

C. Go on

M. Another example is my not going blind out of my left eye. I had a detached retina and the diagnosis was that we caught it too late. At the time, I was technically blind out of my left eye. I had three surgeries. Long story short, before a meeting with the eye doctor to have my eye evaluated, while I waited alone in the waiting area, I prayed. I prayed to the Virgin Mary my Mom’s favorite. The doctor who wasn’t my regular doctor did a test and said something to effect that I don’t know how but your retina has reattached.

C. Wow.

M. My beloved was born on the exact day I was baptized. N is the love of my life. I’m convinced that my Mom intervened from heaven and brought us together. We grew up in two different countries, but somehow we were brought together.

C. That is amazing. Go on.

M. I’m going to surrender by letting a focus on gratitude, kindness, and Love to take me where it takes me.

C. I like this shift in mindset and heart-set.

M. Thanks

C. Was this helpful?

M. Big time

C. Great. Have wonderful day.

M. Thanks. You too!

DECOMPRESS

M. HI. Need to decompress

C. Go for it. What’s on your mind?

M. Up until last night I wasn’t sleeping very well. In fact I had two sleepless nights in a row.

C. I’m sorry to hear that. What do you think happened to cause this?

M. There was a bunch of stuff that came together all at once

1. Email from C about large payment supposed to make by end of the month. Immediately went into panic mode because it was a lot larger than I had anticipated.

2. No response to C. Made me feel rejected. Thought they were pissed at me. Hurt my feelings. Made me feel like they were only interested in taking my money and that they were ignoring me because I told them I was going to take care of the issue on my own.

3. Our product update is way f’ing late. I hadn’t heard from our developer for two weeks. That pissed me off. Finally heard back on Friday. Told me won’t be ready until 9/24 because they ran into some issues. This is also going to have implications on cost.

4. F’ing SF didn’t get back to me until about a month after our initial discussion. And we can’t have two listings. Pissed me off that it took so long to get an answer.

5. Feeling overwhelmed because I’m working 4-5 big projects and I’m falling behind and my time is limited because I have a program I’m starting tomorrow. Plus, have been working on one key project and haven’t gotten any feedback.

6. COVID-19 impact on physical and financial health and how it doesn’t seem to be getting any better.

7. The fires and the effect on the quality of the air, Plus we’ve had crappy weather, so felt trapped at home even if I didn’t have the energy to get out.

8. No exercise because I’ve been so tired. A vicious cycle.

9. The nastiness of the political campaigns

10. Sleep anxiety - fear of not being able to sleep well or at all

C. That is a lot. Each of them by themselves would be a lot, so understandable how having all this stuff happen in a week would put you or anyone down.

M. Thanks

C. Which of these is causing you the most angst?

M. Good question and thanks for asking. I’d say the big bill issue. Feels like financial stress trumps all the other issues. Plus, found out that the big project I was hoping we’d be starting soon is on hold. Pissed at the woman who is our sponsor for not being responsive. Return our f’ing emails for goodness sakes!

C. Walk me through what you’re planning to do about this

M. I called the bank on Thursday and was told to call back at the end of the month to discuss options. This gave me some hope because I believe we can workout an arrangement where I don’t need to come up with one big lump sum.

C. Go on

M. Regarding the product development cost, I’m going to have to workout some sort of payment plan.

C. Okay, what about income opportunities?

M. Well, fortunately, I do have a few.

C. What are they?

M. They are:
- HL
- First B
- Second SPW opportunity
- Spiral opportunity
- AR
- PNW opportunity is still active

C. That’s good. You at least have some income. Will this be enough to cover your expenses including the big bill?

M. The first 5 would cover the big bill.

C. Okay. This is important because it takes away a lot of the pressure. You may not get all of these funds all at once, but if you look at it over a 3 month period you’ll still have funds to take care of the day to day.

M. That’s true

C. Plus, by then there is a very strong likelihood that the PW project will have started. This gives you some ramp.

M. That’s true.

C. I completely understand why you would be in a “scarcity mindset” given everything you’re going through, but I think you’re dismissing the upside opportunity you have with S and SF once the product is listed. I can understand why it’s difficult for you to imagine this, but your business will be in the best state it’s ever been.

C. That’s true. It’s easy to dismiss this or to not even consider it. I have fallen a bit to victim mentality. I was pissed about the product being late and SF taking so much time to get back to me. I was thinking, “Poor me. This always happens to me. I’m doomed. Things will never get better. This is the story of my life.”

C. It’s good for you to acknowledge this. Again, I can understand why you would feel this way, but you’re right to conclude that persisting in this feeling will only drag you down. I know you have to get going, so let’s continue the conversation later when you get back.

M. Ok

C. Was this helpful so far?

M. Definitely. Always feels good to vent and filter.

C. Talk later. Enjoy the meal.

M. Thanks!

DECOMPRESS - FC

M. Hi. I need to decompress.

C. Go for it. What’s on your mind?

M. I showed E the product today.

C. And

M. We did a role play where I played the S role.

C. How did it go?

M. I ran a great call.

C. Tell me more

M. I know nothing about their business or market, but I sounded like an expert. And I was very comfortable and confident running the call.

C. Isn’t that the whole objective?

M. Exactly. I showed how in less than a week, I was able to come across as someone who is an expert, which is pretty remarkable considering their business is so specialized.

C. My advice is that you make this the focus on your conversation with V.

M. What do you mean?

C. Explain that the purpose of a P is to codify best practices to make it easy for experienced to be consistently thorough and not have to rely on memory. And to make it easy for average to sound like the better ones. And for newbies to immediately sound like the best ones. Give leaders high confidence that folks are running great stuff.

M. Go on

C. You can also point out that he can run reports based on what’s gathered.

M. Okay

C. Bring up the issue about note taking. Mention that instead of putting notes in description, can put them in summary. Emphasize how it helps organize note taking and how it helps keep everyone up to speed on status. Explore how might leverage BI for reporting.

M. Okay

C. Also show PS as a better way to not suggest exit but to track it.

M. Okay

C. And, lastly, suggest making the layout more friendly and streamlined. Make sense?

M. Yeah

C. Emphasize how streamlined the new look is and how incorporated ST. Also, discuss how BD might use. I’d mock up the look.

M. Okay.

C. I’d also discuss how DS is a better way to organize, update and communicate meeting notes. Also show milestones and chart.

M. Okay.

C. I like how you redesigned the layout. Looks cleaner.

M. Okay

C. I’d open the conversation by recapping process you followed to create PB including the role play. Mention that this is the litmus test you use.

M. Okay

C. I’d mention G/S and emphasize the concept of the bell curve.

M. Okay

C. EMPHASIZE AGILITY WHICH HELPS EXPERIENCED FOLKS AND LESS EXPERIENCED. MENTION MULTIPLE ENTRY POINTS INTO THE CALL BY SHOWING BOTH UFCS.

M. Okay

C. DO A MINI-VERSION OF WHAT YOU DID WITH E.

M. For example?

C. Do mini UFC + mini indicators + one question from one of the buckets. Do this without screen sharing.

M. Great idea.

C. Focus is to show how increase effectiveness and help newbies. You’re in essence a new rep. Say I’m going to play role of new rep at FC. I joined last week and was forced to step in for E.

M. Okay

C. Use scenario where he spoke with BD and described capacity management as a primary issue. Go down that questioning path, then go back to PSAT. UPDATE UFC FOR RECAP CALL.

M. Great ideas.

C. Are you feeling better?

M. I am

C. Remember the idea is to help improve effectiveness and outcomes. I would also emphasize closing for a go/no-go. Work that into the mini role play.

M. Great advice. Thanks for coaching me. I’m feeling much better about this.

C. Great

M. I have some other things I want to discuss which we can do on a separate thread.

C. Sounds good.

DECOMPRESS - OTHER

M. Okay thanks again with helping me think through the FC situation

C. You bet. What else is on your mind?

M. I’m feeling a bit under the weather. Feels like allergies.

C. Sorry to hear that.

M. I’m going to lay low tonight and maybe watch a movie.

C. Good. What’s on your mind?

M. I meant to get a lot more done today, but the FC deal took me longer than expected and then I was pretty beat and pushed the CPB until tomorrow. I emailed D to let him know.

C. Listen you completed two PBS this week plus all the training, so it’s understandable you’re tired. Plus, you’re under the weather, so fine to chill. What else is on your to do list that you want to get out of the way?

M. CPB is top of mind. So is simply scheduling my remaining project work.

C. Here’s my advice. Go to MS and buy dinner, then come home. Use the action list app to schedule tasks. Then go to your calendar and create a PROJECT FOCUS calendar item for each day and write in the project or projects you’re going to focus on that day. This will help your brain feel comfortable that you have key projects and tasks planned out so it doesn’t feel so overwhelmed. Make sense?

M. That’s a very good idea. I’ll go do that. Thanks again.

C. You got it

VENT

M. I need to vent

C. Go on. Get it out of your system. Why are you furious? What triggered this?

M. I’m furious because I’m pissed that EM didn’t jump up and down about PM

C. Can I ask a few questions?

M. Sure

C. Did he make any positive statements?

M. I suppose

C. My understanding was that he saw the utility of having the playbook available. He pointed out how the questions you asked forced him to consider some issues he wasn’t considering, right?

M. That’s true

C. And you felt super comfortable and confident, right? You sounded like you were an expert. You sounded like you’d been in the HC industry forever. I mean, how did you feel you did?

M. You’re right. Mission accomplished. I felt super comfortable. I was able to ask great questions. I was able to drive a great conversation. I was surprised at how well I did.

C. Awesome

M. I think what I’ll do next is to:
- Update the exit criteria
- Create a complete DS
- Review scorecard
- Add mock content to remaining stages
- Add mock content to ST

C. Excellent. Think about it. When you’re done with this exercise you will be able to show how a SP will be able to excel at execution of BP before/during/after for each phase. Plus, your new layout is much better than now.

M. Definitely

C. I would make a comparison between the OPP description and the DS. Which format provides more consistent, thorough and contextual approach? Also emphasize that PM is reinforcing best practices at multiple levels for both SR and SM. Does that help?

M. Big time

C. Come back for another round later.

M. Okay. Thanks again.

I really like how you are allowing yourself to feel the emotion, step away from the trigger, and then deal with it when you are less emotional and can think clearly. That is very good coping.

DECOMPRESS

M. Hi. I need to vent and decompress

C. Let’s hear it. What’s on your mind?

M. Lots.

C. Go on

M. I’m working on the C project and went into their instance this morning and the product wasn’t working.

C. Go on

M. This is the first time this happened. My frustration is that I haven’t heard from MM, which really pisses me off.

C. Go on. Why does this piss you off?

M. It pisses me off because he said he was going to get back to me by now, so I have no idea with what’s going on with the product. That’s just ******** that he wouldn’t keep a customer apprised about status. Complete ********.

C. Go on. What else? What are you worried about?

M. I’m concerned that there’s a big issue that M hasn’t told me about.

C. Go on

M. I’m concerned that there’s a big bill coming he hasn’t told me about. I’m concerned that the issue with the C instance is related.

C. Is there anything that could indicate this is an isolated and therefore fixable issue?

M. Well, I did check 4 other instances and there was no issue

C. Well that has to be a relief

M. It is. It most definitely is.

C. Can I give you my perspective?

M. Please!

C. Remember what MM always says. It’s only S/W. In other words, it’s a fixable product.

M. That’s a good point. I do trust MM. I may be pissed that he hasn’t gotten back to me, but overall he has always been super reliable.

C. This is an important point.

M. Go on

C. You have options on what you can imagine.

M. True. Go on

C. You can catastrophize or you can imagine a better outcome

M. For instance?

C. Considering that M has been reliable in the past and that he and MH are experts, it’s perfectly reasonable to conclude that just like in the past, they will come through again, and that the C issue is solvable. Does that make sense?

M. It does

C. I know it’s a pain but my advice is that you stay focused on the various planned action items. You have time tomorrow and Tuesday to work on these.

M. Thanks for pointing this out

C. Let’s also not lose sight of all the great progress you made this week and how great you felt about PM as result

M. Thanks for pointing this out. I might have discounted this.

C. You felt great about FC, right?

M. I did

C. You did a great job, man! And yesterday you were fired up about how great the FC instance came out, right?

M. You’re right. I felt great. The FC instance looks fantastic!

C. There you go. Keep after it! Delay is not denial. Persevere. Recuperate. You have allergies tonight, so have a healthy dinner, plan out tomorrow, tidy up, wind down, and get to bed at a reasonable hour. Okay?

M. Okay. Thanks for hearing me out and helping me work through this. Really appreciate it.

C. You got it. Have a good evening.

M. You too.

M. Go on

DECOMPRESS

M. Hi. Need to decompress

C. Let’s hear it. What’s on your mind?

M. Didn’t get much sleep last night.

C. Why?

M. I stayed up late watching the ST program, which ended at 11. I then kept watching TV even though I had to get up at 430 in the morning.

C. Why?

M. My brain was still pretty active and I couldn’t fall asleep. I didn’t do a very good job of sleep hygiene, so I probably only got 2-3 hours sleep if that, so I’m beat.

C. Go on

M. I wanted to get more done today but I’m beat. So I’m pissed that I’m too tired to work. I didn’t get much sleep the two previous nights so my tiredness has accumulated.

C. Well you did manage yesterday to create the P-E presentation guide, which is great.

M. I’m happy with it, but I’m so fried right now that I just don’t have the strength or brain power to do high concentration work, so I’m frustrated about that.

C. Go on

M. I want to do a better job tonight in terms of sleep prep because I have to get up at 430am again.

C. What’s your game plan?

M. I’m going to watch the debate which ends at 8pm and then I’ll watch the analysis.

C. Okay. My advice is to have dinner around 530. Layout tomorrow’s stuff before the debate. Take a warm shower at 8pm then some broth. Take supplements at 9. Turn off TV. Do some reading.

M. What about P-E practice?

C. Review the content at 5pm.

M. What about the other stuff?

C. Push it out until tomorrow. Your priority tonight is sleep.

M. Okay

C. I know this is not your preference but given the circumstances use today to regroup. You've already practiced and you also got home organization stuff done. Plus, you planned out the rest of the week. Plus, my friend, don't forget the great work you did with the HL PB. LV and T love your work. And you're going to get paid for this.

M. Okay

C. I'd really focus on making today a recuperation day. Drink lots of water. Take your supplements. Get some fresh air. Do deep breathing and stretching.

M. Okay. What should I do this afternoon?

C. Have a salad for lunch. Drink water. Review the P-E presentation. Just read it a few times, nothing more than that.

M. Okay

C. Let's take a quick look at your work plan for the rest of the week

M. Okay

WEDNESDAY
- AMB meeting
- FUS meeting
- HS Process 1 hour
- CENT PB + SPM instance 2 hours
- F/u DJ agreement
- Complete H/L order
- Socialize web

THURSDAY
- Prep E/T Friday meeting 1 hour

FRIDAY
- E/T meeting
- A/X listing
- Begin web prep

SATURDAY
- Open

M. That's helpful to see the week’s action items on one page.

C. You got this. Keep after it! Head held high! Second to none. Things are really picking up. I know the 430 am meetings are nuts. Just one more day.

M. Thanks

C. Was this helpful?

M. Definitely. Helped me put issues and action items in perspective. I have been working really hard, especially considering lack of sleep.

C. Get some rest and take care of yourself the rest of the day.

M. Thanks. Will do.

DECOMPRESS

M. Need to decompress

C. Let's hear it. What's on your mind?

M. Had to get up again at 430am again and didn't get much sleep again for something like 3 nights in a row

C. I'm sorry to hear that

M. It's definitely frustrating and I feel like **** mentally, physically and emotionally.

C. Go on

M. I wasn't prepared for a session this morning. Completely forgot the assignment. Plus, because the meeting was at 5am and because I slept maybe a couple of hours for 3 nights in a row I wasn't at my best.

C. Sorry to hear that. Tell me more

M. I'm feeling tired and down today although I did manage to send out a number of emails and a promo item.

C. That's good. Listen, overall, you did a very good job. It happens to the best of us. Don't forget the great progress you made with ST executives. You did have a very good meeting with D, JD and company, right?

M. Yes, that's true

C. Also, you got a very complimentary message from their new executive, right?

M. That's also true

C. And you even got a nice compliment from M, right?

M. That's true

C. Maybe send her an email?

M. That's what I'm thinking

C. What else?

M. I signed up for CBT for insomnia coaching program. I've tried everything and think this can help me.

C. This sounds like a good idea

M. Yeah, I'm tired. I've had to get up at 4am 4 days in the last two weeks. Fortunately, today was the last day, but I'm beat. I've slept terribly the last two weeks.

C. What else do you have on your plate today?

M. I was to have a meeting with a client today, but he had to reschedule, which is probably a good thing given how tired I am.

C. Go on

M. Well I can probably get by with doing no work the rest of the day. I have a call this afternoon but nothing else beyond that.

C. Hey, give yourself a break. You've been up since 3am this morning with maybe 2 hours sleep for two nights in a row. Also, I understand how given that you had to get up so ridiculously early that your brain was afraid of over sleeping. This does not make you ”inferior.” This makes you human.

M. Thanks

C. You planned out the rest of the week, right?

M. I updated my plan this morning.

C. My advice is that you follow the advice from your sleep coach and not rest today to build up your sleep pressure. Specifically, don't lay on the couch watching TV. Run some errands. Walk to the grocery and the drug store. Get outdoors. Maybe sketch out the SPM stuff as well as prepping for the E/T meeting as well as prepping for the W/B. You can also listen to the CV audiobook. Also, drink lots of water and eat healthy. How does that sound?

M. That sounds like good advice. I need to change it up. They say insanity is doing the same thing over again and expecting a different result.

C. Go on

M. I ”never” walk to the grocery or drug stores that are a few blocks away. One of the tips from the sleep coach is to try to force yourself to do stuff that you would do if you slept well. If you lie around, your brain registers that you rested so you're less sleepy.

C. Makes sense

M. There's another item I want to discuss. Will do it on a separate thread.

C. Sounds good. Did this help?

M. Yes, it did. I needed to vent. I needed to get this stuff off my chest.

C. Great. Talk later.

DECOMPRESS

M. There's another issue I want to discuss

C. Let's hear it

M. I'm f’ing pissed off at G.

C. Go on

M. He's so f’ing arrogant and thinks he's better than me, F*** him!

C. Go on

M. I basically told him that the % deal is off the table. I was really tired when I told him this.

C. Go on

M. He's saying he's getting projects but is not willing to bring me in because he needs more proof.

C. Do you want some advice?

M. Please

C. Put your foot on his f’ing throat.

M. Go on

C. Keep making PM rock. Keep focusing on delighting your customers. I love that you pushed the promo today. Get some rest and take some strides today as we discussed previously. I'd encourage you to put the work you've done for FC in perspective. You've done some great work there. Start building your target list also. Cool?

M. Very

C. What else?

M. I also feel compelled to remind him about the role I played with landing K. He's never acknowledged that. I will let him know I'm going after them directly.

C. Do it. Put this down for your next call.

M. Will do

C. Helpful

M. Definitely! Thanks again!

C. You got it.

DECOMPRESS

M. Feeling a bit of “writer’s block”

C. Go on

M. I’m planning on working on the E/T and SPM projects today but I’m feeling anxious about this

C. What are you anxious about?

M. I’m anxious about making it too complicated. I like the format we used for F/C. This was very clean. The current SPM format is too complex.

C. My advice is the you take a screenshot of F/C DS and PS page, so you can do a side by side comparison.

M. Okay.

C. Do that and then come back later.

M. Okay. Thanks.

DECOMPRESS

M. Need help putting things in perspective and advice and encouragement on what to do next

C. Sure. What’s up?

M. Well, I worked on the SPMD project this morning and I also wrote an analysis that I sent to DJ and CL.

C. Good. How did you feel about this?

M. Good. I made some great changes if I may say so myself to the SPMD PB. It looks fantastic.

C. Tell me more

M. The new PB has outstanding systems and looks awesome. I’m very pleased with the new look.

C. Go on. What about the analysis?

M. I’m also very pleased with this. It was well thought out and outside of a small typo well articulated.

C. Excellent. What’s next in terms of the SPMD PB?

M. Good question. Let me take a stab at remaining action Items.

Need to:
- Review the FCB record stage by stage and make any changes if required
- Answer all the DS questions
- Add milestones
- Add holders + comps
- Add next steps
- Add checkmarks and score
- Create report
- Review demo but not overdo it

C. That’s a pretty comprehensive list. Want some advice?

M. Please

C. My advice is to work in 20 minute chunks. Just get started. Maybe take a break now and start at the top of the hour.

M. Okay. I’m feeling a little tired and my feet are cold.

C. Okay. Take a break. I suggest you take a view of DS and pencil out the responses.

M. Good idea. Thanks!

C. You bet. Helpful?

M. Definitely. Appreciate it.

C. You got it

UPDATE

M. Okay. Went through and got all the items done. However, I forgot to score the criteria items. So have to redo DS. Not excited about having to redo this, but there is a bright side. I’m going to come up with a scoring spreadsheet, which will be a good thing. This would not have occurred to me if I didn’t make this “mistake.”

C. That’s a positive. What does this mean in terms of additional work?

M. I have to recreate all the stuff I listed above and then copy and paste the answers. This will take me about 30 minutes. The spreadsheet will also take about 30 minutes. Let’s call it two hours. I’ll work on this tomorrow. I’m spent and am done for the rest of the day.

C. Good. What else?

M. I need to make the SP call. Don’t want to put this off.

C. My advice is that you plan for this call just as you would for any other.

M. Good idea. Will let you know how it goes.

C. Sounds good

DECOMPRESS

M. Need to vent

C. Go for it. What’s on your mind?

M. I’m f’ing pissed at f’ing G. F*** him

C. What happened?

M. He didn’t respond to my email. But it’s not just that. I’m just sick and tired at how f’ing arrogant he is. He’s a f’ing hypocrite

C. How so?

M. He claims to be super C, but lacks the primary virtue of being a C - humility.

C. Go on

M. He gave me some BS last week about not promoting PM because he didn’t know what to say. F*** him!

C. Do you want some advice?

M. Please

C. Get this off your chest the next time you speak with him. Be kind but firm/assertive.

M. I want to maintain the friendship but need to be candid about my concerns with him.

C. Also, just use this as fuel for motivating you to do what needs to get done

M. Go on

C. All great competitors in sports have a chip on their shoulder. Nothing wrong with that so long as you use this energy in a constructive way.

M. My challenge is that I think about him a lot and that I get riled up every time I do.

C. Here’s my advice. Do something constructive every time you do. For example, do a quick set of curls or isometric reps. Do deep breathing + other relaxation stuff. Look for a motivational quote on Pinterest and write it down. Look at a proverb and write it down. Drink a big glass of water. In other words, use the angry thought to trigger a positive and enriching behavior. Make sense?

M. Yep. It does

C. You made great progress today. Excellent job getting up early and working on SPM. You got after it right away. Now I’d like you to practice the d___.

M. Okay

C. Drink water. Take your vitamins. Do a quick set of dumbbell reps. Tidy up. Do a deep breathing session. Log your stuff. Then get after it. Okay?

M. Sounds good. Thanks!

C. You got it.

DECOMPRESS

M. Lots on my mind. Need to vent.

C. Go for it. Just get it out stream of consciousness

M. I’m so f’ing angry

C. Why?

M. I’m pissed that f’ing M2 has still not completed the project. He's well over a month late. I have no idea what's holding this up or what it will cost. Absolute ********.

C. Go on

M. Really pisses me off. I'm concerned he's over complicated what I asked for.

C. What else?

M. I spent the entire weekend completely redoing the A/X project. I thought I had saved my work, so it was a huge disappointment that I after spending something like 5 hours on the project on Friday had to completely redo it on Saturday. And then I ended up redoing it on Sunday.

C. Can I give you another perspective?

M. Sure

C. It's certainly a huge drag to after having spend so much time creating a document to go back and find you didn't save the work.

M. Yeah. On top of being super pissed that I basically had to start from scratch, I felt like a complete idiot for having not saved the work. So disappointing.

C. But there is a silver lining.

M. I ended up spending three days on this which means I didn't get to other stuff.

C. Got it, but, the end result is better than what you did on Friday.

M. Go on

C. If you had saved the work, you would have not ended up making the changes you did.

M. Okay

C. Let me ask you a question. How much better is the end product you created on Sunday versus the end product you created on Sunday?

M. Significantly better. I have a few more changes to make, but, yes, the end product from Sunday is substantially better.

C. This is a critical project because it's going to represent how you represent and market PM, right?

M. True

C. So think of it this way. You spent 15 hours or 3 full days creating your most important marketing solution.

M. Yeah, but I was spent because it required so much attention to detail, was so emotional, and was superbtedious. My mind was fried each day after working on this project each day. I was emotionally and mentally fried when I was done each day.

C. Got it

M. And it's not like I can take a day off. I still have more work to do, so feel overwhelmed. In a way I feel like I lost three full days of productivity so didn't make any progress on other projects. Just feel like stuff piles up and that it's never ending.

C. You actually made great progress last week and completed a lot of important projects, right?

M. That's true

C. You're whittling down your list.

M. That's true

M. My advice is that you take the items on your task and projects list and distribute them over the week. You didn't have to get everything done TODAY.

C. Good point. I do feel like I need to get everything done today. I'll do this exercise after our call.

M. Okay what else?

C. The A/X project is nerve racking because I have so much riding on it.

M. Completely understandable

C. Go on

M. I'm frankly scared that it won't go well

C. Thanks for sharing this. I'm glad you got it out of your system. Let me ask you a few questions.

M. Okay

C. My understanding is that you felt very good about your description of each component of PM as you were working on the A/X project, right?

M. That's true

C. If I'm not mistaken, you defined FIFTEEN very powers reasons for why PM is great, right?

M. Hmm

C. And you had a great d___ with Jay, right?

M. That's true

C. Here's my advice. Do the task scheduling and then spend 10 minutes updating A/X and we’ll go from there, okay?

M. Sounds good

C. Was this helpful?

M. Definitely. I needed to vent so was this was very helpful

C. Excellent. Glad to hear this. Talk later.

M. Thanks again

C. You got it

Stay calm stay happy bro emotional inteligence

DECOMPRESS

M. It's been a bit and I have lots on my mind

C. Let it out

M. Today was a very rough tech day. F’ing Gmail wouldn't load. I wasted so much f’ing time trying to log in

C. Go on

M. Also had problems with Outlook. Also took forever to load.

C. Okay

M. And then had a huge scare with PM not working in Ch___. Scared the hell out of me.

C. OMG

M. Finally got it to work. Looks like content that was added a while back doesn't display but new content does. Huge scare.

C. But looks like you tested it multiple times, right? And M also tested it, right?

M. Yes. But I need to test it daily and especially on November 1, which is Sunday.

C. Go on

M. Had a better day than yesterday.

C. How so?

M. Not quite as fatigued. I did a workout and went for a walk.

C. That's good

M. I saw a video clip from a neuroscientist where he said that behavior drives emotions not the other way around.

C. Okay

M. So, I did more stuff to take of myself today, especially working out and getting outside the house.

C. I'm sensing some anger. Get it out.

M. I'm f’ing pissed off about the tech stuff and pissed off at f’ing C___. I'm upset that DJ didn't get back to me. I've put in a ton of time and effort into their PB. He's probably busy with ME but still, it's bothersome that he hasn't responded.

C. Go on

M. I'm also pissed V hasn't gotten back to me.

C. Can I give you my perspective?

M. Sure

C. I know and can understand why this would bother you. You've worked so hard and it means so much and you feel like you're finally on the verge, right?

M. Exactly. I'm so close. PM is the best it's ever been and this deal with G is scary.

C. Understandable. Fortunately, you tested and so far it's working fine with new content.

M. Yeah. I could tell that I was flustered when I spoke with M. I was tense.

C. Well, this is understandable given that you discovered the issue right before the call and we're testing it during the call. If anything, you did a great job of keeping your cool. What else?

M. I'm pissed at the a____. I don't see why we need to meet other than to catch up. Don't feel like there's a lot in it for me.

C. Just do it. Focus on other stuff.

M. Well that's just it. I'm feeling a bit overwhelmed.

C. How so?

M. Well I just spent most of last week and this weekend working on the CFP and the guide. This all came out great. But now I have to redo the PB in PM. It's one thing after another. And it's all so time consuming.

C. Well, fortunately you have time tomorrow to work on this.

M. That's true

C. Also, you did a great job with HL today. You were sharp and personable.

M. Thanks. I almost forgot about this.

C. I can understand why. You also did a fabulous job with the guide. This is stellar work. This truly shows that you are an expert in your field.

M. Thanks. I appreciate it.

C. What else?

M. I'm also pissed that P didn't get back to me.

C. You have a call with R tomorrow, right?

M. Yeah.

C. Okay just take it from there. My advice is that you plan out tomorrow. I also suggest that you do the relaxation exercises you learned. Eat a healthy dinner. Log your workout. Spend a few minutes _____. Maybe spend time in front room with N so you don't isolate yourself. Do professional development stuff. Review the CV material. Okay?

M. Okay. Will do. Thanks.

C. Feel better?

M. I do. Was good to get this stuff off my chest.

C. Great. Take care.

M. Will do. You too.

DECOMPRESS

M. Need to decompress. A lot on my mind.

C. Get it out

M. Well, like millions of others I'm stressed out about the election. I wish I wasn't but I am and also feeling very tired and angry.

C. Go on

M. I'm f’ing pissed at G.

C. Why?

M. Because he's always preaching, literally. This weekend he sent out a blog post that pissed me off. It showed his incredible hypocrisy and close-mindedness. I'm tired of his f’ing preaching. Quit trying to impose your opinions on others and claiming they're inferior if they don't agree with you.

C. Great. Get it out.

M. And he just cancelled our meeting because he's huddled up with his ____ ____ clan. And I found out he met with A, so bull that he cancelled because he knows this is important.

C. Good to get it out. Now let it go. No need to stew on this.

M. You're right. It helped to vent though.

C. But there is a silver lining, isn't there?

M. Go on

C. Looks like there is a project and even a number of possible projects with PW, right?

M. That's true

C. And it looks like they want to do it this quarter, right?

M. That's right

C. That would be fantastic, wouldn't it?

M. It absolutely would

C. Want some advice?

M. Please

C. Plan out tomorrow and Thursday. Remember you started working at 6:30 this morning.

M. That's right. Almost forgot.

C. You did a GREAT job with HL PB, especially the P/I. I love the new model.

M. Thank you

C. Yeah, don't lose count of that

M. It was a very challenging effort and stressful to do. It was like trying to figure out a Rubik’s Cube.

C. Yeah, but you figured it out. You have enough for your meeting with LV tomorrow, right?

M. Yeah, that's true

C. What's the plan for tomorrow?

M. I have meeting with LV at 2.

C. Okay. So you have time to work on the AR PB, right?

M. Yep

C. Also call CB and respond to MM after speak with LV, okay?

M. Okay. Will do.

C. Did this help?

M. Yes. Definitely useful to get stuff off my chest. Thanks!

C. You got it.

DECOMPRESS

M. Need to decompress

C. Let's hear it

M. M*** f*** AK is being a complete a-hole

C. How so?

M. He's the f’ing boy that called wolf. He had me do all this f’Ing work and then never got back to me. Total BS. I spent something like 40 hours

C. I can understand why this would be upsetting.

M. I was hopeful based on what he told me that this was a priority.

C. Go on

M. I'm also pissed off that he came up with an alternative that wasn't fancy. F*** him. This really pisses me off. Then f’ing DJ sends me screenshots and then he tells me he can't meet this week because he's slammed.

C. Go on

M. Overall I'm pissed these m*** f*** never return my emails

C. Can I give you my perspective?

M. Sure

C. I'm getting the impression that you're assuming that this means ST is never going to work with you again. Is that fair?

M. I suppose. It did bother the **** out of me when DJ send the screenshots with his comment that he liked the simplicity of it. I saw f’ing A emailed CL, FS and DJ. I immediately thought that now ST is no longer interested in PM. I felt this especially when DJ sent me a curt response saying he was slammed.

C. Go on

M. I also emailed A twice and the m*** f*** hasn't responded. What should I do?

C. Definitely keep your cool. Vent here but be the calmest guy in the room whenever you interact with anyone from ST. Act as if though you're kicking *** because things are really starting to move in a very positive direction.

M. That's true

C. I think you're getting to a point where you can start and should start lead gen. You can go after larger apps with ST and everyone else through LI. Plus, you have a good follow up list. Make sense?

M. Yes

C. Plus the product is highly showable.

M. I need to update the FCB PM record, but, yes, it's ready. I've made it a lot easier.

C. Going back to acting as if. You can legitimately say that in the last couple of weeks you've launched three new PB and PM projects and have built a solid pipeline.

M. That's true

C. Okay, so my advice is to use part of tomorrow to start working on your target list and development plan. Time to put your foot on the throat! You've got a GREAT product. The response you're getting is off the charts, right?

M. That's true

C. Plus you have a number of genuine excellent opportunities, right?

M. That's also true.

C. Did this help?

M. Yes

C. Also glad to hear you and MG are back working together and that your friendship is back on track.

M. It does feel good. We're so different in many ways, especially politically, so I thought he might have been ignoring me because of the election, so it was good to get a call from him. If he and I can be best friends even though we're on different sides of the aisle, then maybe there's hope for the rest of the country.

C. Good attitude.

M. Thanks again.

C. You got it.

DECOMPRESS

M. Need to vent

C. Go for it

M. I'm pissed that Paul said we’d do it separately.

C. What else?

M. I'm pissed that Ad is now questionable.

C. What else?

M. I'm worried about ____.

C. What else?

M. I'm pissed it's taking so f’ing long to get PM on A/X

C. What else?

M. I'm pissed it's taking so long to get our old listing off the A/X

C. What else?

M. I'm pissed things are moving so slowly

C. What else?

M. I hate having to do all the f’ing paperwork

C. What else?

M. Those are the main issues

C. Okay. Can I give you a perspective on what's going well?

M. Please

C. Let's start with PM

M. Okay

C. If I'm not mistaken, you're feeling really good about PM, right?

M. Go on

C. For example, the AR PB is looking great, right?

M. It is

C. Tell me more

M. Well, where the PB is now versus where it was 90 days ago is night and day

C. Tell me more

M. It just looks so much more attractive, simple and easy-to-use

C. Go on

M. Not only does the product look great, but the new PB is outstanding

C. Go on

M. The content is excellent. The look is beautiful. Again, night and day

C. Great and this means you can charge them for the RN, right?

M. Yes

C. It also means that you can likely get references and testimonials from T, R and M, right

M. Yes, this is very important and very helpful.

C. Go have your session with DP and come back after.

M. Okay. Thanks.