Update on new jon

Hello. I've been with new job for almost a month and I'm an agent now. I've been studying my materials every night I'm still choking up on the phones it has been nothing but a barrage of insults from customers daily. I feel like I'm dreading to go to work the money is good with overtime.

I'm on temp to perm with a staffing agency. The overtime is helping me with my goals. Is this normal to feel this way dread going? Our supervisor has coached us and I've been coached only for my call times everything else is fine. Yesterday a customer had me in tears another had me so upset and annoyed by him.

I can't afford to switch jobs but this is a start up company with lots of opportunities. It's all repetition to understand the job which I agree. My confidence isn't good explaining **** and I have no idea what I'm talking about. I just hate being talked to like I'm stupid these customers don't know we're new they don't want us to tell them.

I feel bad telling bs to a customer but I was thinking salesman tell bs to get customers to buy products or sign something. My explanations to customers is all over the place customers insult me daily how I'm terrible. I'm still working on probing questions. I'm venting does anyone have suggestions on confidence and how to explain? I've also been telling myself I'll succeed with the company that gets killed by customers is that normal to say positive affirmations then lose it?

I worked call center for years. It takes a special kind of person to endure daily insults and upset customers.
Over time i got better at positioning different kinds of bad news. But it was stressful and hard.
You are at a start up and thats super exciting! I worked for a fortune 100 company. So when i had someone cancel with us, its a drop in the bucket. But im guessing you are extra stressed bc startups rely on every customer and good referrals.

I ended up being a new hire trainer for the new reps on the phones, and my advice would be, if this job is making you this stressed, this early, talk with management. No job is worth your mental or physical health.

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Also, you should never be advised to lie to a customer or bs them. That would be a big red flag that this company isnt one with good morals.

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I agree. My team has a high turn over quitting a lot I'm working 60 hrs a week that isn't balanced for me. The overtime is helping me achieve my goals because I plan on getting an apartment soon so I'm trying to stomach this job as much as I can.

My previous job was working in a tiny call center and help desk at a community college the lack of staff drove me nuts plus the dept had no future for me because of budget issues. I was always applying for positions in the college system but no offers previous job was part time. I can't do another part time job I finally made it to the $ I've been trying to save too.

I already checked for positions within this company to do they are in California. What I wouldn't mind doing is being on the email team but I do need to improve my phone skills but being insulted daily is a no no. The training is inadequate management and the owner said so themselves.

I have told managers/recruiters that I didn't want a job working 7 days a week I do get 2 days off. All of these Mon to Fri or Mon thru Thurs jobs yet I didn't qualify for them nobody didn't listen to my career needs.

I know they say take a job whatever that means but I agree if it's causing you mental stress then there's a problem. I've seen coworkers in the bathroom letting out the stress etc. These customers don't know we're new I believe in the products but not the abuse. The owner said it himself this job is not for everyone yet it's still hard to find any job.

I'm a laid back person working at a community college was ideal for me but they are in a lot of trouble. So yea stuck in a rock and hard place again. I do want to get an apartment that's important to me. I've came home not happy a lot but yesterday was a better day. I dread doing 12 hrs or 11 it's like hurry up. If I could find out how I can do another position within the company that'd be great how long I need to be there before I transition. My boss sees a lot of potential in me being a great agent which is great and everything again not when I am stressed daily I've been in tears twice with this job by customers.

Im sorry you are struggling .
Its hard to know the money is good, but the job is hurting you so badly.
I hope you find peace and either accept this job and learn to find happiness, or find something less stressful.

In my call center, the ambulance was there at least once a week for people having panic attacks/ heart attacks! The job is extremely hard and i totally get it.

:: Thinking of you ::

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Hello! Saturday and Sunday I had a really good day. I had tears in my eyes the other day from a customer who talked to me like I am stupid. I hate being treated like that I am learning just as much as the customers they feel they aren't talking to customer support which they are plus we are tech support. I have been studying my stuff for 15 mins a night and been telling myself daily that I will succeed with the company.

This job works around the clock I wasn't wanting to go to a job working around the clock wanted a set schedule M-Th or M-F. Had another not so good day with some customers. My confidence isn't that great when speaking and providing the information too much questioning me having customers hang up on me and requesting to speak to other agents.

I believe in the company's vision and mission that the products will get better over time, however, don't believe in putting up with that abuse and I've been there for a month now. Yesterday, I wanted to throw my headset on the desk couldn't believe the bs. I have been panic attacks daily taking deep breaths before answering the phones.

So yea, I am gonna try and find peace hang in there and see what happens. I did tell my former coworker today that this is the last time I will do any call center/tech support work as I would rather find something laid back or do something in a laid back environment without added pressure.

Sorry its still so rough :/

Thinking of you

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I did customer support by phone and then was switched to an e-mail support team. Yes, it is stressful dealing wth unhappy people that tend to take it out on you. The first weeks of gaining confidence in what I was doing were the toughest.

If there is an option to switch over to e-mail team in a reasonable amount of time, having done both, I found that the better option. It seems to be a calmer method of communication. An annoyed e-mail didn't bother me as much as someone yelling on the phone. Plus, you have more of a chance to look up an answer to a doubt you might have and prepare a clear response.

I hope things get better for you.

I found out even chat and email team have to be on the phones if there aren't enough available agents. My call times were over 20 minutes yesterday again nothing but rude people interrupting and not listening.

Well that sucks ! Sorry to hear it.

When i worked that job, there were people there for 10 years plus. Idk how they did it.
I got myself promoted very quickly.
Its a very hard job.

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Agreed. My boss asked my team if we want overtime or not I told him I want voluntary overtime other people in my team don't come to work so he feels we should work our regular shifts. Take overtime away who doesn't show up for work

I never signed up for overtime. The 40 hours was enough stress

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We've been getting a lot of mandatory overtime in accordance to the owner

You wouldn't happen to work for a big cable company do you?

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